Published by Sysco Corporation on Nov 7, 2024

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Why should I report an Issue with Sysco Shop?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Sysco Corporation to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Sysco Shop

1. Sysco Shop allows you to search Sysco’s complete product catalog, locate key items from any page, and place quick and easy orders on your schedule.

2. You can access up to 14 months of previous order history and modify existing orders up to the delivery cut-off time.

3. Sysco Shop also features offline sync, so you can continue to build your order anytime, anywhere.

Sysco Shop Customer Insights

1. I realize you want everyone to have the most updated version, but sometimes I'm in a hurry and it's hard enough to place the order without extra fluff taking up precious minutes.Trash. The app must have been designed by someone who has never made a mobile app before.

2. Edit: App is much more streamlined now no longer crashes and has been running smoothly A+ to the team for getting on fixing the bugs.Hard to figure out what key words to use when searching an item.

3. I have been using Sysco for years and they haven't honored price matches and now I am finding out they are charging me double the amount for identical products that I could buy on Amazon.

4. I got 3 items into my order in the time it takes me to complete an order using Mobile.

5. App is slow and laggy, horrible! ordering a single item should happen with one click but requires numerical entry.

6. I wish I had a regular rep instead of this piece of garbage app.Do not buy a single thing from Sysco until you comparison shop every item with Amazon.

7. My main use is to reorder my supplies which is very easy and quick, so the app is great for that.Slow, sometimes doesn't load at all.

8. Everything is categorized (like meats, seafood, frozen, dairy, etc.) and makes searching for a specific item a breeze.

9. When looking up new items, it is disappointing when the occasional item you look up doesn't have a description.

10. If you order from Sysco, this app if definitely the way to go.This app crashes literally every time you use it.

11. I prefer to use mobile because having an organized list to go down is often beneficial, but I often end up having yo leave the kitchen and go off my inventory sheets and invoices because of this poorly programmed app.

Steps to Troubleshoot & Fix Sysco Shop Issues

1. Fix Sysco Shop Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Sysco Shop: Restarting the app will resolve most errors.
  2. Update the Sysco Shop App. Here is how:
    1. On Android goto PlayStore » Search for "Sysco Shop" » Open Sysco Shop » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Sysco Shop » click "UPDATE".
  3. Clear Sysco Shop app cache: Clearing cached data will force your app to retrieve the latest data directly from Sysco Shop servers.
    1. On Android, goto Settings » Apps » Select "Sysco Shop" » click Storage » click "Clear Cache".
  4. Check Sysco Shop app permissions. If any of these permissions required to use your device's features are disenabled, Sysco Shop might not work.
  5. Uninstall and reinstall Sysco Shop. If nothing else has worked, completely uninstall Sysco Shop then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Sysco Shop not working


2. Fix Sysco Shop Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Sysco Shop be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Sysco Shop not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Sysco Shop may not be able to connect to the Internet when running in the background.

Reported Issues