Contact Swapcard Customer Service

Why should I report an Issue with Swapcard - Smart Event App?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Swapcard to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Unfortunately, it does not support landscape mode.(that would be great since the floor plan was in landscape) In portrait mode the header and mainly footer take up 2/3 of the screen When ever I try to move the plan, it refreshes and starts over toomed out Then I discovered that I could export a pdf.

2. I am using a Samsung Galaxy S9+ & don't have issues with other appI was very disappointed in this app's inability to play videos on Android during the International Bluegrass Music Association virtual event.

3. I'm looking forward to trying out their native live streaming feature at our next hybrid event!The app is straight forward and it's easy to use as well.

4. Keeps crashing I installed the app for an event recently & ever since the event ended, I am unable to open the app or get the contacts/ event notifications.

5. It breaks the momentum of a serious discussion or lecture.Make the messaging section more user friendly it's a bit it a mission to look for poeple that have respondedVery buggy and does not work.

6. I'm looking forward to engage with exihitors and attendees so that we can a have working business relationship 💖The download contact card does not work.

7. Unable to schedule my day, as the agenda needs to be live due to ongoing last minute changes.

8. That is not usable at allThe app itself is great except for the feature of being unable to listen to talks in the background.

9. With Swapcard it's really easy to set up your event.

10. I don't know if any better alternative, and the choice of app is made for me by the event organizers, so... Shrug.

11. Tried logging off and logging on + uninstalling and reinstalling multiple times in attempt to troubleshoot.

1. Fix Swapcard Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Swapcard: Restarting the app will resolve most errors.
2. Update the Swapcard App. Here is how:
   1. On Android goto PlayStore » Search for "Swapcard" » Open Swapcard - Smart Event App » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Swapcard » click "UPDATE".
3. Clear Swapcard - Smart Event App app cache: Clearing cached data will force your app to retrieve the latest data directly from Swapcard servers.
   1. On Android, goto Settings » Apps » Select "Swapcard - Smart Event App" » click Storage » click "Clear Cache".
4. Check Swapcard app permissions. If any of these permissions required to use your device's features are disenabled, Swapcard might not work.
5. Uninstall and reinstall Swapcard. If nothing else has worked, completely uninstall Swapcard then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Swapcard not working

2. Fix Swapcard Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Swapcard be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Swapcard not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Swapcard may not be able to connect to the Internet when running in the background.