Contact Shapez Customer Service

Why should I report an Issue with Shapez - Body Progress Tracker?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Shapez to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. And from the second time that can be used for reference while taking the picture.Perfect! So easy to set up and use, in free version you can upload photos and later use comparison option, a lot of body measurements, set reminders for measuring day, earn badges.

2. And that seems like a really simple thing to add.***Update: app has been fixed and my progress was NOT lost!! SO glad!!!! I was bummed because this app was so helpful!!! Very glad to have it back up and running!!!!! *** Loved it at first.

3. Anyway, what I meant is you have to crop any photo you upload, so unless all of your progress photos are taken from within the app, the part where you line up the next photo doesn't really work.

4. Its great for just a very basic progress picture app, but my only complaint is that I'd like more body measurement options than the basic few you can currently record, such as butt, chest, calf, etc.

5. They recently had a bug and lost all progress photos and measurements.

6. Also wish that you can add more pictures for front/side/back.It's a nice app to check the progress of what changes ones workout or diet is bringing to their body.

7. This app is locked up for me! So disappointed that it lost all my progress and measurements! I didnt have it anywhere else.It's $54 a year to use this app with no ads.

8. Why the photos can't be taken without internet access? Are the photos kept localy on the device or on your servers? What kind of access you have to users photos? ####### Thanks for the reply.

9. I was willing to pay $10 a year, but not $54! These people are crazy! And if you choose to go with the free version the ads are overbearing - every little thing you do, you are forced to watch multiple 30 second ads.

10. Ridiculous and gross!!! Uninstalled!!!I wish there was a photo album feature where you can see all pictures logged and the picture date above it (something like how the gallery looks).

11. Update from Feb 2020 fixed the major bug where all progress was lossed and was unable to add new progress.

1. Fix Shapez Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Shapez: Restarting the app will resolve most errors.
2. Update the Shapez App. Here is how:
   1. On Android goto PlayStore » Search for "Shapez" » Open Shapez - Body Progress Tracker » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Shapez » click "UPDATE".
3. Clear Shapez - Body Progress Tracker app cache: Clearing cached data will force your app to retrieve the latest data directly from Shapez servers.
   1. On Android, goto Settings » Apps » Select "Shapez - Body Progress Tracker" » click Storage » click "Clear Cache".
4. Check Shapez app permissions. If any of these permissions required to use your device's features are disenabled, Shapez might not work.
5. Uninstall and reinstall Shapez. If nothing else has worked, completely uninstall Shapez then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Shapez not working

2. Fix Shapez Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Shapez be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Shapez not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Shapez may not be able to connect to the Internet when running in the background.