Contact Dell Customer Service

Why should I report an Issue with Dell Mobile Connect?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Screenovate Technologies LTD. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. If the app wasn't so convenient when it works, I would dump it.It took some time to get the setup right, but once I got the phone and computer connected on Bluetooth and uninstalled/re-installed this app, everything worked perfectly! The screen mirroring is a fantastic feature that is not available through Windows Phone Connect app.

2. There is one particularly annoying issue, however, that keeps me from rating this better than three stars - when the computer is rebooted or hibernates, one side of the connection (not sure whether it's the Windows controlling app or the phone's server app) loses the ability to "mirror" the phone's screen on the computer.

3. The Dell Mobile Connect mirroring has saved me so much time and energy, and is especially helpful to prevent eyestrain when working for extended periods on the phone.

4. I would also appreciate it if the developers could integrate MMS, so far i havent been able to use that with the bluetooth features.This is a reasonably well executed app, particularly the ability to perform essentially all phone functions on the phone via computer.

5. Every time there is an update to the app or an update to Android or an update to my PC, which seems like every other day when you combine all three, I have to delete the connection along with the Bluetooth device entries on both my phone and my PC, go through the setup again, and then pray that it will reconnect.

6. I use to be able to use my desktop mic and speakers on phone calls, but with the most recent Android update that is not working and I haven't been able to figure out why.

7. Doesn't do group texting, takes 5 min to connect to the texts, if at all, often doesn't send, can't use a headset because it is constantly connecting and reconnecting, answer phone and then nothing comes through audio, and on and on and on.

8. It basically grabs the Bluetooth connection when it wants to sync and I am left talking in a headset that is no longer connected to the phone.I really like the app so far.

9. Also, there is a problem with the app not working nicely with a Bluetooth headset (Plantronics Voyager) that is connected to the phone.

10. The absence of any mechanism to re-establish phone mirroring (that has been previously authorized) is a significant deficiency in the design of the system.

11. The only thing I've noticed is that if I walk away from my computer, that notifications on my phone seem to be delayed not sure if it has anything to do with the app or not though.

1. Fix Dell Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Dell: Restarting the app will resolve most errors.
2. Update the Dell App. Here is how:
   1. On Android goto PlayStore » Search for "Dell" » Open Dell Mobile Connect » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Dell » click "UPDATE".
3. Clear Dell Mobile Connect app cache: Clearing cached data will force your app to retrieve the latest data directly from Dell servers.
   1. On Android, goto Settings » Apps » Select "Dell Mobile Connect" » click Storage » click "Clear Cache".
4. Check Dell app permissions. If any of these permissions required to use your device's features are disenabled, Dell might not work.
5. Uninstall and reinstall Dell. If nothing else has worked, completely uninstall Dell then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Dell not working

2. Fix Dell Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Dell be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Dell not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Dell may not be able to connect to the Internet when running in the background.