Contact ClearPass QuickConnect Customer Service

Why should I report an Issue with ClearPass QuickConnect?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Aruba, a Hewlett Packard Enterprise company to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. ClearPass QuickConnect helps you automatically configure your device to securely connect to your organization's wireless or wired network.

2. In such cases, click on the OPEN button the browser shows after downloading the file to launch the QuickConnect application and complete provisioning.

3. You can also click on the downloaded file in the notification bar to launch the QuickConnect application and complete provisioning.

4. ClearPass QuickConnect offers an easy way for users to self-configure their Windows, Mac OS X, iOS, and Android devices to support 802. 1X based authentication on wired and wireless.

5. In most phone models, the QuickConnect application will get automatically launched during network profile provisioning.

6. This application must be used in conjunction with ClearPass QuickConnect server side software deployed in your organization.

7. Once you no longer wish to connect to the secure wireless network, you can go to Settings > Security > Credential Storage and click on 'Clear Credentials'.

8. NOTE: A screen lock is required and set by the Android OS when installing certificates needed for secure wireless network access.

9. Upon successful provisioning, User will get a dialog to allow suggested network to connect.

10. After installing the application navigate to the URL provided by your organization to start automatic configuration of your device.

11. Upon successful provisioning, User will get a notification to “Connect to Wi-Fi networks?

1. I would call this malware but it is an insult to viruses everywhere.Doesn't work on my samsung note 20 ultra, just shows an error message saying that "there was an error in configuring device" Also there is no way this app should require permissions to make calls and access my contacts tooThis app is fails with, "There was an error in configuring your device" error message.

2. This is occurring on four development devices running Android 5.1.1 (API 22, Samsung Galaxy S6 SM-G920V).Useless. It was hard to even get this app to open the network profile I downloaded.

3. I need this to connect to my college wifi, but every time I try it just says, "There was an error in configuring your device." I hate this and if I didnt need it I would never attempt to use it ever again.

4. After all that it claims to have configured the device but still fails silently - the network just isn't there in the network list.Able to get to configuration screen, but it fails every time.

5. Set up a screen lock, provision your device then you can disable the screen lock once you are connected to the network.This has to be one of the worst apps that I have ever seen.

6. And then the network profile wouldn't install once I managed to open it with this app.Doesn't seem to support Android 10.

7. Has caused me so much trouble at my work, every week I have a member of staff who cannot get it working and often I cannot do it for them either, in fact I have had more android phones unable to provision than ones that actually did manage it so far this year.

8. It needs to be accessing the restricted WiFi network rather than a functional cellular network so it just fails unless you disable mobile data.

9. Relies on downloaded files opening with the app which just doesn't happen using Chrome on a recent Android version.

10. Could be uiuc's fault for not updating configuration file, or it could be the ap isn't compatible with latest Android.Worthless and awful app.

11. There is very little hints as to what the cause is when things do fail and support is lacking.The app will not work without a screen lock.

1. Fix ClearPass QuickConnect Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart ClearPass QuickConnect: Restarting the app will resolve most errors.
2. Update the ClearPass QuickConnect App. Here is how:
   1. On Android goto PlayStore » Search for "ClearPass QuickConnect" » Open ClearPass QuickConnect » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for ClearPass QuickConnect » click "UPDATE".
3. Clear ClearPass QuickConnect app cache: Clearing cached data will force your app to retrieve the latest data directly from ClearPass QuickConnect servers.
   1. On Android, goto Settings » Apps » Select "ClearPass QuickConnect" » click Storage » click "Clear Cache".
4. Check ClearPass QuickConnect app permissions. If any of these permissions required to use your device's features are disenabled, ClearPass QuickConnect might not work.
5. Uninstall and reinstall ClearPass QuickConnect. If nothing else has worked, completely uninstall ClearPass QuickConnect then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing ClearPass QuickConnect not working

2. Fix ClearPass QuickConnect Server issues & Internet Connection

1. Check network connection: An unstable Internet will make ClearPass QuickConnect be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to ClearPass QuickConnect not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, ClearPass QuickConnect may not be able to connect to the Internet when running in the background.