Published by Sam's Club on Dec 18, 2024

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Why should I report an Issue with Sam’s Club: Shopping made easy?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Sam's Club to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Sam’s Club: Shopping made easy

1. Your Sam’s Club membership is filled with perks that help you spend less time shopping and more time doing the things you love. · Exclusive Member’s Mark™ brand brings amazing value to help you live your best life. · Everything you need from home essentials and groceries to snacks and medications. · Party prep? Cookout celebration?

2. With a Sam’s Club Membership you can conveniently shop for fresh groceries, savory snacks, pharmacy prescriptions and more. Hate waiting in line?

3. Free for Club members on eligible $50 orders and always free with Plus. · Shop in the app 24/7 and ship products directly to your home. · Easily transfer prescriptions directly in the app. · Track prescriptions for the whole family, including your pets. · Schedule immunizations at your club Pharmacy. Walk-ins also welcome!

4. Sam’s Club has you covered. · Skip the checkout line when you shop the club with the Scan & Go™ app feature. · Get fresh Delivery from Club right to your doorstep.

5. Thanks to Sam’s Club you can skip the checkout line in the club with convenient Scan & Go™ shopping.

6. Save time and shop easier every day with the Sam’s Club app.

7. Sam’s Club also has you covered with prescription management, transfers and refill requests all available in the app.

8. Join and see how Sam’s Club makes it easy for you to do more with your day.

9. Sam’s Club.

10. And free for Plus members on eligible $50 purchases. · Drive up and let us load your order with Curbside Pickup.

11. Make the most of your membership with easy online shopping for everything from everyday essentials to premium products.

Sam’s Club Customer Insights

1. I've even updated the app to see if that was the issue but nope it wasn't.After the latest update, I can no longer continue to use the Scan and Go feature without signing in, which is problematic when you go to use the app and find out that you'd been signed out (my password is written down at home).

2. I have to leave the app to use a browser just to find the listed gas prices which kinda defeats the purpose of having an app that does (almost) everything you can do on the website.Like the app just can't seem to use the scan and go feature even though I am a plus member.

3. Don't trust their inventory and think you can place orders for pick up, they just end up cancelling the order without an explanation, and if they deliver something you can bet it will not be the one you selected specifically (color, size, etc.). Until they get their inventory under control, don't bother to trust it, it lies.I've been using the app for years with no problems.

4. A big time saver when it comes to checking out also great for checking prices for any items that are not sale priced in the store or don't have a price at all.

5. For some reason the designers make Scan & Go more difficult by not returning the user to the scan function, so users have to do extra steps between items.

6. Recently, I've had issues logging into my account as well as using scan and go both in the store and at the gas pump.

7. Still, at least more of a convenience than not...Its pretty good, but it would be better if it showed fuel prices at your favored location (or any location, honestly), especially since thats part of being a member anyway.

8. Updated 6/11/2023: This app was great, but the last couple of updates have caused issues with paying for fuel.

9. It is very easy to remove items from your cart and also extremely easy to add multiple items.

10. It looks like you just completed an update so it must be from that.The only thing decent and reliable is the scan& go feature.

11. Difficult to return to lists after adding items to cart.

Steps to Troubleshoot & Fix Sam’s Club Issues

1. Fix Sam’s Club Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Sam’s Club: Restarting the app will resolve most errors.
  2. Update the Sam’s Club App. Here is how:
    1. On Android goto PlayStore » Search for "Sam’s Club" » Open Sam’s Club: Shopping made easy » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Sam’s Club » click "UPDATE".
  3. Clear Sam’s Club: Shopping made easy app cache: Clearing cached data will force your app to retrieve the latest data directly from Sam’s Club servers.
    1. On Android, goto Settings » Apps » Select "Sam’s Club: Shopping made easy" » click Storage » click "Clear Cache".
  4. Check Sam’s Club app permissions. If any of these permissions required to use your device's features are disenabled, Sam’s Club might not work.
  5. Uninstall and reinstall Sam’s Club. If nothing else has worked, completely uninstall Sam’s Club then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Sam’s Club not working


2. Fix Sam’s Club Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Sam’s Club be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Sam’s Club not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Sam’s Club may not be able to connect to the Internet when running in the background.

Reported Issues