Contact Raven Customer Service

Why should I report an Issue with Raven: Fastest Payments?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Raven Bank to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Raven is on a mission to build a financial ecosystem that caters for the banking and financial needs of individuals and businesses across Africa, starting with Nigeria.

2. Send money to your friends and family without charges using our Username transfer feature.

3. We want to help you secure your financial future, and our savings feature puts you right on track.

4. Receive money from your friends and your clients abroad using our global account feature which is soon to be launched.

5. With our bulk transfer feature, you can transfer to multiple across different banks with a single click.

6. Choose the fast, safe & reliable banking partner; choose Raven!

7. We charge a flat rate of 10 NGN on transfers, giving you the freedom to transact as much as you want at almost no cost.

8. Need to send money to multiple people at once?

9. Keep track of where your money goes using our spending insights.

10. You can reach our customer support team 24/7 via the live chat feature in-app.

11. Get your people set up on Raven and build your community seamlessly.

1. I hope you guys don't change in the future cause this is one of the most easy and fastest app to send and receive money I've seen/used so far.This app sucks it's has been working well all of a sudden I withdraw money from my savings and send it to another account and I can't get the money in the account I sent it to I talked to the customer care but raven can't fix the problem now my money has hanged in the air on ravenThis app has a lot of problems,when I try verifying my bvn,and do the whole face recognition,it doesn't work,it says an unknown error occured,please fix this.I purchased airtime and for one reason it was not credited to the person I sent it to and I make a complain and it was reversed and my cash was sent to my wallet.

2. Can't login and i can't change my mobile numberTrash Recently its been nothing but annoying delayed alerts if you get email alerts it wont reflect on the wallet,or you get nothing at all there used to be instsnt reversal if your debit transaction doesn't pull through,can't believe I recccomended the app to someoneI shouldn't haveThis bank is very useless!!! This has to be the worst way to start banking with an app.

3. Thank you Raven for the fast response from your customer care service center keep the good work.good bank.

4. At this point I don't wish to continue banking and I just want my MONEY!!!!!My few days of using it, I can tell already that the app is cool and easy to use.

5. Still enjoying the services, though.I have been using raven Since and d service was great.

6. Yesterday I opened a raven account and I made a deposit into the account over twenty four hours ago yet I wasn't credited.

7. Pls what could be d issue.Such a great app to use but my problem with raven is about sign in option, atleast you people should have many sign in options.

8. I've also tried verifying my account to increase my limits, but I end up having to do it again from scratch after submitting.

9. Now I've sent an email to the customer care email yet there's no response.

10. But since the new update, if I transfer money, it will take some minute to show on the history.

11. With the latest update,(as of June16) I have to wait a full minute before login screen shows.

1. Fix Raven Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Raven: Restarting the app will resolve most errors.
2. Update the Raven App. Here is how:
   1. On Android goto PlayStore » Search for "Raven" » Open Raven: Fastest Payments » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Raven » click "UPDATE".
3. Clear Raven: Fastest Payments app cache: Clearing cached data will force your app to retrieve the latest data directly from Raven servers.
   1. On Android, goto Settings » Apps » Select "Raven: Fastest Payments" » click Storage » click "Clear Cache".
4. Check Raven app permissions. If any of these permissions required to use your device's features are disenabled, Raven might not work.
5. Uninstall and reinstall Raven. If nothing else has worked, completely uninstall Raven then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Raven not working

2. Fix Raven Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Raven be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Raven not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Raven may not be able to connect to the Internet when running in the background.