Contact Ba Customer Service

Why should I report an Issue with BabySteps: Debt Payoff Planner?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Ramsey Solutions to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. • Paying off your home is supposed to be step 6, but the mortgage shows with it's balance included in non-mortgage debt to be paid in step 2.I love this app because it helps me track and stay motivated on debt payoff, but with the most recent update has made it so the amounts paid off on a debt in everydollar moves seamlessly as the amount paid off (of debt), but never takes into account the interest rate of the debt so I have to go back and update the balance to a higher amount which is the accurate amount.

2. Best debt management/ tracker that I have used!Really cool app and it works well! It's an awesome visual tool and I love throwing the little snowball at my debt! However, making this freemium, like every dollar, would be SUPER nice and is the only thing keeping me from giving it a 5 star rating.

3. What would be even more helpful is if a small version of this was just incorporated into the EveryDollar app in the "Debts" section so that you wouldn't have to go to multiple apps - you could simply add a "beginning total balance" into the EveryDollar debts section for each item & have it just automatically change the running total when you paid that monthly pmt.

4. This is very frustrating and now I never can throw the snowball which was very satisfying and have to lower the amount paid offWould love to see a free version of this, even if it doesn't have all of the premium features.

5. Please fix! Financial Peace is doing the same thing as well.I really do like the Every Dollar and Baby Steps app and I know they've helped us pay down debt, but the Baby Steps app crashes pretty frequently.

6. Really bothersome that there isn't a free version with paired down capabilities from a multimillionaire financial guru who is trying to help people rid themselves of debt.

7. I really love the tools & teachings!Love the Ramsey apps, but recently the baby steps app has been automatically deducting the amounts that I log in Every Dollar.

8. Would be a nice feature but it doesn't account for amounts paid to interest so I have to manually te adjust my balances in Babybsteps anyway.

9. ( Also takes away from the satisfaction of "crushing the debt" with the snowball when you lower your balance.

10. This is so frustrating and wasting my time!!! I'm paying $100 per year for this which is included with the Dave Ramsey Financial Peace University Program.

11. Sounds contradictory/idiotic to pay for something to then rid yourself of debt instead of just paying $130 towards your debt.Was great.

1. Fix Ba Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Ba: Restarting the app will resolve most errors.
2. Update the Ba App. Here is how:
   1. On Android goto PlayStore » Search for "Ba" » Open BabySteps: Debt Payoff Planner » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Ba » click "UPDATE".
3. Clear BabySteps: Debt Payoff Planner app cache: Clearing cached data will force your app to retrieve the latest data directly from Ba servers.
   1. On Android, goto Settings » Apps » Select "BabySteps: Debt Payoff Planner" » click Storage » click "Clear Cache".
4. Check Ba app permissions. If any of these permissions required to use your device's features are disenabled, Ba might not work.
5. Uninstall and reinstall Ba. If nothing else has worked, completely uninstall Ba then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Ba not working

2. Fix Ba Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Ba be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Ba not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Ba may not be able to connect to the Internet when running in the background.