Published by Emma Technologies LTD. on Oct 31, 2023

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Why should I report an Issue with Emma - Budget Planner Tracker?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Emma Technologies LTD. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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Emma Customer Insights

1. This app takes the cake for these categories! Not only can you customize budgets and transactions, but Emma will also automatically put the transactions into the budget it's meant for, so you just have to occasionally correct it! This is very different from EveryDollar, which is significantly more expensive and forces you to manually place each transaction in a budget.I love Emma! I was searching for a good app to help me keep track of my 1.

2. I'm on a budget afterall, therefore needing to trim excessive/nice to have spendings :)After trying an exhausting number of budgeting app, both paid and free, I found Emma to best fit my budgeting needs.

3. I'm also able to have my husband signed into my account on his phone with his own pin/fingerprint.Syncing (rarely works when I want) and customer service is terrible, they are rarely available and email days later! I definitely wanted to like this, especially since I paid $60 but I decided to finally make a switch to a new budgeting app.

4. The app does not sync with my bank account for weeks at a time, rendering the amount shown in each of my accounts absolutely useless since it is not accurate.

5. It's asthetically pleasing, easy to understand and operate, and best of all free! Only reason it's not a 5 star is because it doesn't update my transactions as often as I'd like, but even that's gotten better with time.

6. Very frustrating.I've been looking for a better app for customization of my budget and automatic linking of account transactions.

7. Why force unnecessary features and a subscription price that doesn't align with basic user expectation?It really hurts to say this as I've been an avid user of this app.

8. I end up checking each of my accounts manually to get the accurate balance since it is not reflected in the Emma app.

9. This is frustrating considering I am paying for the most expensive subscription and it was marketed in a way that made it seem like the syncing was better than the free version.

10. I understand the need to cover development costs, but charging for syncing multiple accounts alone would be more reasonable.

11. If every feature when I used it worked I'd pay, but the tracking of overall accounts never seemed correct, and it wouldn't categorize very well, I couldn't bulk edit or setup rules.

Steps to Troubleshoot & Fix Emma Issues

1. Fix Emma Not Working/Crashes/Errors/Unresponsive & Black/White screen:

  1. Restart Emma: Restarting the app will resolve most errors.
  2. Update the Emma App. Here is how:
    1. On Android goto PlayStore » Search for "Emma" » Open Emma - Budget Planner Tracker » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Emma » click "UPDATE".
  3. Clear Emma - Budget Planner Tracker app cache: Clearing cached data will force your app to retrieve the latest data directly from Emma servers.
    1. On Android, goto Settings » Apps » Select "Emma - Budget Planner Tracker" » click Storage » click "Clear Cache".
  4. Check Emma app permissions. If any of these permissions required to use your device's features are disenabled, Emma might not work.
  5. Uninstall and reinstall Emma. If nothing else has worked, completely uninstall Emma then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Emma not working

2. Fix Emma Server issues & Internet Connection

  1. Check network connection: An unstable Internet will make Emma be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Emma not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Emma may not be able to connect to the Internet when running in the background.

Reported Issues