Contact Charlie Customer Service

Why should I report an Issue with Charlie: Debt Free Faster?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Charlie Finance to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. I liked the old version and was much more useful to me that the current app only form.App wasn't bad, downloaded it a year ago, it was hard to sign back in on new phone, finally did and was offered a trial, wasn't sure what the trial was but kept it going, realized a few changes had been made, one being a wallet to autosave in another bank account created by app.

2. It was okay but didn't understand if it showed autosave but the suggested auto save would put my main connected monitored account under 100$ it wouldn't save it to not overdraw, not worth sub for just this new featureI used the messanger app quite a bit, but since installing the actual app, the app doesn't work unless whitelist many tracking domains on my Pi-Hole.

3. Home network w/ DNS tracking disabled it doesn't.Frustrated, reached out for help as couldn't get connected to the auto save function since I'm in free trial period.

4. But I really like the tips, the debt help, and - if the system worked better for me - the ability to track types of expenses and limit the amount is also great!Edit: I am giving the app a chance after receiving the email.

5. The people who need these apps the most can't spare the extra cash.This app is great for organizing your budget but there are times when the system doesnt calculate or take all the transactions into place.

6. The budget system could use work - as a renter, some of my bills are through Venmo, and for now it only lets you calculate by transaction type and not amount.

7. If Charlie is FREE and privacy focused why all the trackers?? The app doesn't even work without them.

8. Now they want to start charging a monthly fee starting April 2021? That seems counter-productive to budgeting, so I guess I'll have to lose the app when my trial is up.

9. Dont get me wrong I love this app I just feel it can do a bit better in reading all the transactionsI used to like it when it was part of my text messages as it would let me know transactions and/daily balances.

10. I've tried updating, reinstalling, force stopping, everything I can think of and the app just simply doesn't work.

11. Since to update to App and stopping the text message form, it's been glitchy and unreliable to use.

1. Fix Charlie Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Charlie: Restarting the app will resolve most errors.
2. Update the Charlie App. Here is how:
   1. On Android goto PlayStore » Search for "Charlie" » Open Charlie: Debt Free Faster » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Charlie » click "UPDATE".
3. Clear Charlie: Debt Free Faster app cache: Clearing cached data will force your app to retrieve the latest data directly from Charlie servers.
   1. On Android, goto Settings » Apps » Select "Charlie: Debt Free Faster" » click Storage » click "Clear Cache".
4. Check Charlie app permissions. If any of these permissions required to use your device's features are disenabled, Charlie might not work.
5. Uninstall and reinstall Charlie. If nothing else has worked, completely uninstall Charlie then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Charlie not working

2. Fix Charlie Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Charlie be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Charlie not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Charlie may not be able to connect to the Internet when running in the background.