Contact Profile Customer Service

Why should I report an Issue with Profile by Sanford Health?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Profile by Sanford to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. I took the scale back & it worked great in the Profile office, so brought it home & it still won't work for me.fix your website! I constantly get error messages and the app says i am not synced.

2. When the app did work, I enjoyed being able to check on my progress and making sure my scale synced correctly.

3. For a billion dollar company with a full scale IT staff this is a large let down for your customers.i dont see my progress from my scale that is synced.

4. Does not show as synced with the scale although the website shows it synced and has all my most recent info.

5. Now whenever I open the app it says "alert something went wrong please try again"I would give this app ZERO STARS but it forces a one star minimumrating to be able to post.

6. Now every time I open it, it says "ALERT something went wrong.

7. Or my fitness tracker... Or anything really, other than the company website.While this version is a helpful tool, it often crashes.

8. Glad I paid for a really expensive scale that I cant see the results on the app that was designed for it.

9. My fitness pal is very good at this but I would rather just use one appI have not been able to use the app in weeks.

10. I've used ww and my fitness pal and both are more intuitive and robustapp has to be shut down every time or else I can't get it open.

11. but the biggest thing is i can't get it started without closing the app.Unistalled it because I keep getting a error message.

1. Fix Profile Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Profile: Restarting the app will resolve most errors.
2. Update the Profile App. Here is how:
   1. On Android goto PlayStore » Search for "Profile" » Open Profile by Sanford Health » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Profile » click "UPDATE".
3. Clear Profile by Sanford Health app cache: Clearing cached data will force your app to retrieve the latest data directly from Profile servers.
   1. On Android, goto Settings » Apps » Select "Profile by Sanford Health" » click Storage » click "Clear Cache".
4. Check Profile app permissions. If any of these permissions required to use your device's features are disenabled, Profile might not work.
5. Uninstall and reinstall Profile. If nothing else has worked, completely uninstall Profile then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Profile not working

2. Fix Profile Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Profile be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Profile not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Profile may not be able to connect to the Internet when running in the background.