Contact RTA CLE Customer Service

Why should I report an Issue with RTA CLE?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Passport Labs, Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. To move my account from my tablet to my phone was an absolute nightmare of a time, and I was one of the lucky people that DIDN'T have to lose a good amount of money in bus passes.

2. technical support email isn't found on site easily or within application either.When the app had a glitch I emailed support as advised because i bought two 7 day passes and they both activated same day without my knowledge because it still showed as a unused ticket left after activating just one.

3. Application will instruct user to contact support via phone, but they will ask you to email technical support.

4. If you change your phone (keep same number and SIM), the app will lock your account and you will have to wait days for RTA to reinstate your account.

5. I may just go back to having the paper cards and uninstall this app since they don't have any type of customer service capabilities.I had to change my review because the customer support for this app is atrocious.

6. Application should prompt user to email technical support instead of having user call in ther event of a lockout.

7. Good thing (for rta) there's no alternative public transportation in townI've been trying for about a month in a half to get my RTA account back up and running and no one seems to be helping me .

8. Please correct all of this and devise the RTA APP so you can use it without a PIN and can change Credit/Debit Card account numbers for usage.Your little feature that prevents one from putting one account on more than one device isn't just inefficient.

9. Rta customer support told me to email and did not want to help me.

10. To RTA credit, I recently had a problem where I bought three all day passes and they would not show up in my tickets but I got confirmed emails that I made the purchase.

11. and then you are instructed to call customer service on the app and customer service tells you to send an email.

1. Fix RTA CLE Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart RTA CLE: Restarting the app will resolve most errors.
2. Update the RTA CLE App. Here is how:
   1. On Android goto PlayStore » Search for "RTA CLE" » Open RTA CLE » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for RTA CLE » click "UPDATE".
3. Clear RTA CLE app cache: Clearing cached data will force your app to retrieve the latest data directly from RTA CLE servers.
   1. On Android, goto Settings » Apps » Select "RTA CLE" » click Storage » click "Clear Cache".
4. Check RTA CLE app permissions. If any of these permissions required to use your device's features are disenabled, RTA CLE might not work.
5. Uninstall and reinstall RTA CLE. If nothing else has worked, completely uninstall RTA CLE then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing RTA CLE not working

2. Fix RTA CLE Server issues & Internet Connection

1. Check network connection: An unstable Internet will make RTA CLE be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to RTA CLE not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, RTA CLE may not be able to connect to the Internet when running in the background.