Contact BikeGPX Customer Service

Why should I report an Issue with BikeGPX - Free cycle navigator?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Utsire to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The only "I wish" I have is for choice on the colour and thickness of the route line to make it more visible, and ability to increase the zoom while still tracking - particularly where a road system is complex, sometimes it's hard to identify which turn off I should be taking.This app is sadly nowhere near aa good in Android version compared to the IOS version.

2. Some features that would really take the app to the next level would be: - Indicate which direction/turn you should take (visual+audio) - load/edit GPX files from phone - When zooming/moving on map during ride, the 'resume' button location in front of gauge - extra awesome: strava live segmentsThis is great - allows me to plan and follow complex routes.

3. The Android version has the tiniest thin line, which is virtually impossible to follow when cycling.

4. Some suggestions for the developers: It would really great to have a zoom option, without it, it is not easy, sometime, to see the map and if I zoom manually the app stops to follow my position.

5. In the latter, the route line to follow is really big and bright red, making it so easy to follow when cycling.

6. This is already implemented in the iOS version.Simple and functional app that does exactly what is needed: show the route.

7. The low contrast and the lack of the vast majority of off-road paths sometimes make it really difficult to follow the preloaded route.

8. The most important feature that needs to be implemented is the ability to zoom the map, and your (location) marker/arrow to stay centered and not disappear.

9. Does not indicate the true current distance (I do not follow exactly the loaded road).

10. Another great thing to have would be a timer, to see how long you have been cycling.Good potential but some shortcomings.

11. usability is very poorNice app to use for cycling (sports), thanks! Really cheap compared to a garmin, core functionality works well.

1. Fix BikeGPX Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart BikeGPX: Restarting the app will resolve most errors.
2. Update the BikeGPX App. Here is how:
   1. On Android goto PlayStore » Search for "BikeGPX" » Open BikeGPX - Free cycle navigator » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for BikeGPX » click "UPDATE".
3. Clear BikeGPX - Free cycle navigator app cache: Clearing cached data will force your app to retrieve the latest data directly from BikeGPX servers.
   1. On Android, goto Settings » Apps » Select "BikeGPX - Free cycle navigator" » click Storage » click "Clear Cache".
4. Check BikeGPX app permissions. If any of these permissions required to use your device's features are disenabled, BikeGPX might not work.
5. Uninstall and reinstall BikeGPX. If nothing else has worked, completely uninstall BikeGPX then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing BikeGPX not working

2. Fix BikeGPX Server issues & Internet Connection

1. Check network connection: An unstable Internet will make BikeGPX be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to BikeGPX not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, BikeGPX may not be able to connect to the Internet when running in the background.