Contact Drivewyze Customer Service

Why should I report an Issue with Drivewyze: Tools for Truckers?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Drivewyze Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Works great in Oregon and California scale👍👍👍👍Seems to work great, but I don't know why they don't use the Google subscription service! Trying to subscribe on a Saturday during the Coronavirus pandemic is proving to be a bit difficult.

2. Unlike PrePass *the company* where you have to go through an interview process to even be considered for services, drivewyze lets the driver themselves get a prepass in their vehicle for a minor subscription fee, all that's required is the truck plates, company DOT number, company name, and driver with verified cdl.

3. I spoke with them and was able to email any truck pictures so they could manually update for me, this app saves me so much time every week bypassing the scales 90% of the time.Best prepass service I've used.

4. It works at nearly every weigh station and inspection point, if it doesn't work at said location it knows where the location is and will alert you.DON'T UPDATE APP I updated this app on the 27th of June.

5. still a lot of weigh stations and Port of entries that don't use DriveWise though3 stars for the app 5 for the customer service, the app updated recently, and has bugs the devs are working on it.

6. I feel like it should work all the time that the app is running that way if you don't notice a weight station it still warns you and decides to pull you in or not.

7. Nowhere near the 98% they say you'll bypassUpdate it's working great after I paid the membership and he refreshed it it now bypasses the scales againLike the new look but only way I see to exit is force close from recent apps tab.

8. If they just used the Google subscription API then it would only be one button press to subscribe... I was finally able to get ahold of them during business hours to subscribe, but I do think it could be way easier.

9. either way great tool, very useful.I have to repost my review because it seems DriveWise is finally getting their act together.

10. Even after logging out and logging into the system resetting my device, I receive one error message after another.7 out of 11 times now I've had to pull in.

11. I'm still not 100% with it but it looks like they may actually get it to work the way it was designed to given enough time.

1. Fix Drivewyze Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Drivewyze: Restarting the app will resolve most errors.
2. Update the Drivewyze App. Here is how:
   1. On Android goto PlayStore » Search for "Drivewyze" » Open Drivewyze: Tools for Truckers » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Drivewyze » click "UPDATE".
3. Clear Drivewyze: Tools for Truckers app cache: Clearing cached data will force your app to retrieve the latest data directly from Drivewyze servers.
   1. On Android, goto Settings » Apps » Select "Drivewyze: Tools for Truckers" » click Storage » click "Clear Cache".
4. Check Drivewyze app permissions. If any of these permissions required to use your device's features are disenabled, Drivewyze might not work.
5. Uninstall and reinstall Drivewyze. If nothing else has worked, completely uninstall Drivewyze then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Drivewyze not working

2. Fix Drivewyze Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Drivewyze be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Drivewyze not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Drivewyze may not be able to connect to the Internet when running in the background.