Contact DSLR Remote Control Customer Service

Why should I report an Issue with DSLR Remote Control?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of LektorHansen to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Maybe you should limit the ads to when the app is initially opened or closed.Works mostly well, I'd like to ability to zoom into photos taken with the camera in the gallery section, this would be very useful for checking focus .etc Also dont like how tapping on gallery turns off live view so when you go back to the Remote Control tab tou have to tap LV again, maybe this is a technical limitation but I find sometimes this causes the camera to not go into live view and i have to disconnect and reconnect the camera.

2. I will most defniatly use the app... And upgrade to the pro version.... But I also need an off camera monitor....... Make sure your phone or tablet is capable.... Low end phones cause issues... Like crashing etc etc.I bought the Pro ver and use it on my Huawei P30 pro and my old Samsung Galaxy 4 and it is well worth the few quid.

3. Unlimited for Pro users only.I like the intention of this app, however I have a Nikon d3500 and your app doesn't support live view, which defeats the purpose.

4. I want to see live view and control the camera at same time.

5. Overall great app, id probably buy pro if this is fixedThe app connects easily..... Simplifies the complicated management of the Canon EOS R..... But video transmission is slow... For just camera settings the app should get 5 as a monitor... a 2.

6. Suggestion: should allow users to experience how well the timelapse feature works in this app with their camera, with some limits for free users, eg: Only 500 shots, not unlimited.

7. How about allowing live view on my camera and still use the app to do time exposure like bulb, etc.

8. However, it was buggy and unstable from the start in that it would not keep connection to the camera if I viewed the gallery or would require me to reopen the app after it crashed upon opening automatically when I connected my camera.

9. I'm using a Canon EOS1100D for astro photos and the app is indispensable for focussing and the scripting is great for setting up loooong sessions letting me just chill with the binoculars...The free version didn't offer anything over the Canon's official app.

10. Otherwise thanks for your nice work!I had Bought this App to use mobile as external screen for video recording with nikon d750.

11. Touch screen focus in live view, and 2.

1. Fix DSLR Remote Control Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart DSLR Remote Control: Restarting the app will resolve most errors.
2. Update the DSLR Remote Control App. Here is how:
   1. On Android goto PlayStore » Search for "DSLR Remote Control" » Open DSLR Remote Control » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for DSLR Remote Control » click "UPDATE".
3. Clear DSLR Remote Control app cache: Clearing cached data will force your app to retrieve the latest data directly from DSLR Remote Control servers.
   1. On Android, goto Settings » Apps » Select "DSLR Remote Control" » click Storage » click "Clear Cache".
4. Check DSLR Remote Control app permissions. If any of these permissions required to use your device's features are disenabled, DSLR Remote Control might not work.
5. Uninstall and reinstall DSLR Remote Control. If nothing else has worked, completely uninstall DSLR Remote Control then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing DSLR Remote Control not working

2. Fix DSLR Remote Control Server issues & Internet Connection

1. Check network connection: An unstable Internet will make DSLR Remote Control be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to DSLR Remote Control not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, DSLR Remote Control may not be able to connect to the Internet when running in the background.