Contact Camoodoo Customer Service

Why should I report an Issue with Camoodoo - Camera Remote?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Steffen Conradt to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Updating/re-installing Camoodoo, camera and Smart Remote Control software didn't help (note SRC 4.30 is latest a6000 seems able to get, not 4.31). What finally restored reliable connectivity was to TURN OFF MOBILE DATA while using the app.

2. Thank you for this beautiful app!It works well with my Sony A6100, the only issue I have is when I try to shoot in bulb mode, when I've started my interval the app is unable to communicate with the camera and pauses the exposure which makes the sensor not close until I manually push the shutter button to stop the exposure.

3. Had a new update today and it is now pretty much perfect, the minimal controls now sit on top of the live view and other options come up if screen is pressed, giving maximum view area - great job.

4. This app has more options than PlayMemories, uses equipment that I'd carry with me all the time and that is easily chargeable, works faster than all other solutions save for the physical remote, and aside from PlayMemories, is the least expensive solution of the bunch.

5. It's a fiddly 3-tap process to turn off Touch Focus... instead could you just turn it off if I start tapping the (disabled) aperture, ISO, shutter speed buttons more than once?Update 10/12/2021, unfortunately can't give more than 5 stars.

6. Also i wanna the long shutter speed options was to be more flexible, like with the real remote control you can choose what you want.Excellent app.

7. Wish it was available for iOS :-( I had been using the Sony Imaging Edit app but it closes and disconnects if you try to run any other app, select split screen etc.

8. The only downside and difference from a professional (imo) hdmi field monitor is the live view quality, which is not the app's fault, but the quality that is transmitted through WiFi (hdmi quality is way better).

9. It allows me to go on shoots solo (no assistant or model!), with amazing remote control of the camera's main functions from a decent distance.

10. Camera A7III.Camoodoo has been a trusted partner for me and my Sony a6000 for the past 18 months.

11. I'm not sure if this a wifi issue with the app or camera or maybe I need to keep my phone awake till the whole process but that isn't feasible.

1. Fix Camoodoo Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Camoodoo: Restarting the app will resolve most errors.
2. Update the Camoodoo App. Here is how:
   1. On Android goto PlayStore » Search for "Camoodoo" » Open Camoodoo - Camera Remote » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Camoodoo » click "UPDATE".
3. Clear Camoodoo - Camera Remote app cache: Clearing cached data will force your app to retrieve the latest data directly from Camoodoo servers.
   1. On Android, goto Settings » Apps » Select "Camoodoo - Camera Remote" » click Storage » click "Clear Cache".
4. Check Camoodoo app permissions. If any of these permissions required to use your device's features are disenabled, Camoodoo might not work.
5. Uninstall and reinstall Camoodoo. If nothing else has worked, completely uninstall Camoodoo then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Camoodoo not working

2. Fix Camoodoo Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Camoodoo be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Camoodoo not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Camoodoo may not be able to connect to the Internet when running in the background.