Contact Helicon Remote Customer Service

Why should I report an Issue with Helicon Remote?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Helicon Soft Ltd. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. I changed lens and lost Wi-Fi connection briefly between phone and camera, an hour later after trying literally everything, only uninstalling the application and then reinstalling it afresh allowed the 5D Mark 4 to connect again.

2. Enabled the D7200 wifi, connected the Android phone - Moto G6 to the D7200 and the app does not recognize the camera automatically.

3. For connecting a camera with built in wifi unit in the online guide the ladt step is "select a camera" while I can never detect where is this option.

4. DSLR controller hasn't been updated in 3 years and it works better than this does.Paid for most expensive version but sign in doesn't work.

5. The only thing is, I am not sure that I can record directly to the mini sd card within the phone???Once the camera connects (6d), the interface becomes incredibly slow and laggy.

6. I cannot even add my camera (Nikon D750) with free version over the wifi connection.

7. It was only after I tried to add an network camera (ip of the Nikon D7200) that it would show up as a choice along with the network camera.

8. So far so good!I've tried many, many apps and devices for remote camera functions.

9. Tested twice to confirm.Having wasted almost the entire Sunday afternoon trying to photograph my watch with my canon 5D Mark 4 and this application over canon Wi-Fi I have concluded that this is possibly the most frustrating app on the entire internet.

10. Though the software didn't warn, I figured out too disconnect the camera and reconnect Wi-Fi, which didn't enable registration anyway.

11. Because I was just testing I did not pay for a licence, which means the app limits image quality, it does this by persisting the image quality setting from RAW to JPEG and also, critically, changes your file location settings.

1. Fix Helicon Remote Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Helicon Remote: Restarting the app will resolve most errors.
2. Update the Helicon Remote App. Here is how:
   1. On Android goto PlayStore » Search for "Helicon Remote" » Open Helicon Remote » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Helicon Remote » click "UPDATE".
3. Clear Helicon Remote app cache: Clearing cached data will force your app to retrieve the latest data directly from Helicon Remote servers.
   1. On Android, goto Settings » Apps » Select "Helicon Remote" » click Storage » click "Clear Cache".
4. Check Helicon Remote app permissions. If any of these permissions required to use your device's features are disenabled, Helicon Remote might not work.
5. Uninstall and reinstall Helicon Remote. If nothing else has worked, completely uninstall Helicon Remote then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Helicon Remote not working

2. Fix Helicon Remote Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Helicon Remote be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Helicon Remote not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Helicon Remote may not be able to connect to the Internet when running in the background.