Published by Polaris Bank Limited on Nov 24, 2023

Report an issue with VULTe.
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Why should I report an Issue with VULTe?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Polaris Bank Limited to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About VULTe

1. With Vulte, you can finally say goodbye to bank visits as you get to perform all your banking transactions on your smartphones and other smart devices.

2. VULTe is a fully digital bank accessible via your smartphones and other smart devices.

3. It offers easy, fast, and reliable solutions designed not only to meet your banking needs but to ultimately improve the quality of your life.

4. Vulte allows you to control where, when, and how you bank.

5. This is the official full Digital Bank from Polaris Bank.

6. With Vulte, your bank is now in your hands.

7. Individuals (18 years and above), SMEs, Corporates.

VULTe Customer Insights

1. ThanksThis app is very frustrating,they send you an otp and then you've not used it they start sending more and then they'll say otp is invalid, I've been trying to log in for some weeks now no progress,I honestly regret banking with you in the first place .And you should do something about considering the amount of negative reviews you're getting,also the ussd code is not working so a customer that does not have an Android phone or does not have a card cannot make transactions.😡🤦🤦For the past 4 weeks that I have been trying to create an account on this app, I have not been able to pass the email verification stage because no email was sent to me.

2. The plus side is the functionality is smooth and easy...I have not heard issues with transfers.I tried to sign up on the app but it kept saying my phone number was invalid.

3. Well, with the comments I am seeing, I give God all the glory for not allowing me witness the hell in the name of service.☹️It's so hard to open the app it keeps saying connection problem when I have active Internet connection and my login info's are correct.

4. I pressed the upgrade option but instead the app directed me to reactivate my dormant account which has never been dormant.

5. Anyway, I have resolved to transfer my money to another bank at the slighted opportunity and close my Polaris account.I am presently disappointed in the app now.

6. The Polaris bank app was working just fine without any problem and I don't know why you have to replace it with this pitiable one.

7. Always asking for photographs each time I tried logging in and it would eventually bring a message that my e mail is invalid, imagine that.

8. I even sent an email and no positive change has occurredThe loan space on Vulte is not working.

9. Polaris bank needs to upgrade in terms of customer service.

10. For over a month now, I tried to reset my transactions pin but everytime I try the network will stop.

11. Meeen, I have been trying since yesterday and the app keeps telling me to try again later.

Steps to Troubleshoot & Fix VULTe Issues

1. Fix VULTe Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart VULTe: Restarting the app will resolve most errors.
  2. Update the VULTe App. Here is how:
    1. On Android goto PlayStore » Search for "VULTe" » Open VULTe » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for VULTe » click "UPDATE".
  3. Clear VULTe app cache: Clearing cached data will force your app to retrieve the latest data directly from VULTe servers.
    1. On Android, goto Settings » Apps » Select "VULTe" » click Storage » click "Clear Cache".
  4. Check VULTe app permissions. If any of these permissions required to use your device's features are disenabled, VULTe might not work.
  5. Uninstall and reinstall VULTe. If nothing else has worked, completely uninstall VULTe then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing VULTe not working


2. Fix VULTe Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make VULTe be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to VULTe not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, VULTe may not be able to connect to the Internet when running in the background.

Reported Issues