Contact OnTrac Service Providers Customer Service

Why should I report an Issue with OnTrac Service Providers?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of OnTrac to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. This application is used by OnTrac service providers for delivering OnTrac packages.

2. It includes barcode scanning for Out For Delivery, Delivery, and Pickup.

3. It also include signature capture for signature required packages.

1. There is no way to speak to a srvc rep and when I DID hunt down your phone line you force the user to enter a 14 digit tracking number and if you have to switch between applications to read that number your phone system is designed to hang up on the customer from the call, forcing them to try again and perform a pixel perfect "Speedrun" of the numeric entry in the time allotted or they will continue to be disconnected until a successful entry is made.Exceptional app, a few bugs keep making it to where I have to restart my phone so stops will need to sync.

2. Can't have an app that doesn't perform basic functions! If it worked I'd give 5 stars it's quicker than using a scanner if you have a decent camera on your phone.This delivery app stinks.

3. I have to use a whole other app to have my stops optimized which takes up more time having to scan my packages a second time.

4. App needs to be totally rewritten by professionals.It would be nice if there was in app navigation guidance that optimized all the stops after I OD scan my packages and have dispatch send my route.

5. There is a navigation guidance but without being able to optimize the route it's useless 😕Developer doesn't respond to issues and support doesn't respond to emails.

6. Not enough flex for the courier and spend too much time scanning packages that could be time spent making deliveries.

7. But, each time I start to type, it completely messes up the order of numbers & parentheses (eg - "9(298)", and it messed it up over and over again).

8. And the restarts and exits are ashamed since the app is clearly not properly integrated into the Android operating system it's just thrown in unlike other apps which are integrated correctly into this Android operating systemBy far the worst DSP app I have ever experienced.

9. There, it asks for both my phone number AND my activation key (which I was never given)! But, then I decide to fill in what I can.

10. You spend more time scanning barcodes than is necessary.

11. Also your route can't be updated once it's set, so you aren't able to add packages if necessary.

1. Fix OnTrac Service Providers Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart OnTrac Service Providers: Restarting the app will resolve most errors.
2. Update the OnTrac Service Providers App. Here is how:
   1. On Android goto PlayStore » Search for "OnTrac Service Providers" » Open OnTrac Service Providers » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for OnTrac Service Providers » click "UPDATE".
3. Clear OnTrac Service Providers app cache: Clearing cached data will force your app to retrieve the latest data directly from OnTrac Service Providers servers.
   1. On Android, goto Settings » Apps » Select "OnTrac Service Providers" » click Storage » click "Clear Cache".
4. Check OnTrac Service Providers app permissions. If any of these permissions required to use your device's features are disenabled, OnTrac Service Providers might not work.
5. Uninstall and reinstall OnTrac Service Providers. If nothing else has worked, completely uninstall OnTrac Service Providers then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing OnTrac Service Providers not working

2. Fix OnTrac Service Providers Server issues & Internet Connection

1. Check network connection: An unstable Internet will make OnTrac Service Providers be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to OnTrac Service Providers not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, OnTrac Service Providers may not be able to connect to the Internet when running in the background.