Published by La Redoute on Dec 19, 2024

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Why should I report an Issue with La Redoute - Fashion & Home?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of La Redoute to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About La Redoute - Fashion & Home

1. Girls, boys, teens & babies: dress your Kids in Nike, Adidas Originals, La Redoute Collections, Levi’s, Converse & many more… Whatever you’re looking for - dresses, skirts, jeans, knitwear, jackets, shirts, sweaters, coats, lingerie, sportswear, or footwear: choose the looks that work for you….

2. From fitting out small spaces to kitting out your whole house: shop designer furniture, comfy sofas, stand-out artwork, luxurious bedding and eye-catching accessories across all our interior brands.

3. Fill up on ideas with our interior style edit and fill your home with quality pieces and stylish looks.

4. Want inspiration, latest brands and on-trend looks?

5. Buy for yourself and for the whole family while saving on your budget thanks to our spread-the-cost and cash-back options. Little Extras?

6. Discover your style from our selection of women's, men's, children’s, and babies clothing!

7. Want sustainable and responsibly sourced products?

8. Such as Appy hours, Free Delivery Events, Bonus Discounts.

9. Want to spruce up your living space?

10. Be the first to know about our promotions and new launches with our in-app notifications!

11. Is your Autumn/Winter shopping list ready?

La Redoute Customer Insights

1. You'd think where am trying to pay, it'd be fastIt's ok but could be better it doesn't save payment cards for easier faster paymentsFind it really hard to try to make payments / find account (balance details).Love this shop.

2. Even if you have opted out of something like Father's Day notifications in main account, the app still still sends them and despite La Redoute reassuring me they have stopped it.

3. Thank you La Redoute ♡Look Very good retro style products which are useful furniture items.

4. Ive paid delivery charges contrary to what the app site said? 🚚🤔It's great to shop with la redoute.

5. What is the point of this app? Basket will not load, account will not load, products will not load.

6. And when I try to open the web based La Redoute site page on my phone's browser it takes me back to the app.

7. Likewise when I go to my account to check on previous orders I get the same blank page.

8. I am using a Samsung Galaxy 22 Ultra with latest Android system.Love the quality and the feel of the bedding I've purchased.

9. When I try to complete my order and click on BASKET it shows a blank page.

10. Their products are top and easy to collect or return if necessary.It's layout is good.

11. Slowness is mainly around the the account information.

Steps to Troubleshoot & Fix La Redoute Issues

1. Fix La Redoute Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart La Redoute: Restarting the app will resolve most errors.
  2. Update the La Redoute App. Here is how:
    1. On Android goto PlayStore » Search for "La Redoute" » Open La Redoute - Fashion & Home » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for La Redoute » click "UPDATE".
  3. Clear La Redoute - Fashion & Home app cache: Clearing cached data will force your app to retrieve the latest data directly from La Redoute servers.
    1. On Android, goto Settings » Apps » Select "La Redoute - Fashion & Home" » click Storage » click "Clear Cache".
  4. Check La Redoute app permissions. If any of these permissions required to use your device's features are disenabled, La Redoute might not work.
  5. Uninstall and reinstall La Redoute. If nothing else has worked, completely uninstall La Redoute then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing La Redoute not working


2. Fix La Redoute Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make La Redoute be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to La Redoute not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, La Redoute may not be able to connect to the Internet when running in the background.

Reported Issues