Published by ZC HOLDING (HK) LIMITED

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Why should I report an Issue with Airy - Women's Fashion?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of ZC HOLDING (HK) LIMITED to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Airy - Women's Fashion

1. We're bringing you the latest and greatest in female fashion featuring some of the world's favourite international brands and designers.

2. Airy is an international e-commerce organisation founded and located in metropolitan Hong Kong.

3. Welcome to Airy, your one-stop online shopping mall.

4. Following up on our recent popularity boom, we've launched warehouses in the UK, US, Norway, and Australia, and are still looking into launching more – so watch out for that!

Airy Customer Insights

1. I tried two different ways of going back to browsing and got the same result 🤷 Another annoying thing is that while browsing the page will scroll back to the top, super fast, all by itself!? I found a pair of shoes I liked and they are available in ONE SIZE WTH.

2. I try and get to the Airy app as much as possible but I'm so busy it's a bit hard but I do scan the emails I get to check on the latest additions and any drops in prices which happens all the time.

3. In fact, it was more than some of the items that I was going to order.Buyer beware! I bought two pairs of shoes one I sent back it was twice my size.

4. I'm glad it was free shipping to send back on the first order, but they didn't give back the full amount I paid.

5. I thought the clothing looked great and the prices seemed reasonable.

6. If it wasn't for the cheap prices and ability to offset even those with points, I wouldn't even bother with this seller.

7. I highly recommend Airy everyone should download the app.There are so many fashion and clothes apps now adays that it takes something a little different to get you noticed.

8. I will be deleting the app.Just started using this app and after viewing an item instead of returning to that item I just viewed on the main page I am taken right back to the top again! Plus all the items have reshuffled.

9. I had high hopes, went to check out, then saw the $16.99 shipping (standard) on top of the order.

10. Therefore no real customer service only by email and you can't really explain the problem with your merchandise you can only send back for free to get something different.

11. Personally I believe that this app that certain something, their clothing range is not all the same stuff you find everywhere else, they have fresh, vibrant fabrics and designs that you dont see in every shop window.

Steps to Troubleshoot & Fix Airy Issues

1. Fix Airy Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Airy: Restarting the app will resolve most errors.
  2. Update the Airy App. Here is how:
    1. On Android goto PlayStore » Search for "Airy" » Open Airy - Women's Fashion » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Airy » click "UPDATE".
  3. Clear Airy - Women's Fashion app cache: Clearing cached data will force your app to retrieve the latest data directly from Airy servers.
    1. On Android, goto Settings » Apps » Select "Airy - Women's Fashion" » click Storage » click "Clear Cache".
  4. Check Airy app permissions. If any of these permissions required to use your device's features are disenabled, Airy might not work.
  5. Uninstall and reinstall Airy. If nothing else has worked, completely uninstall Airy then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Airy not working


2. Fix Airy Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Airy be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Airy not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Airy may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • I ordered a top over a month ago and never received it...deleted confirmation number by mistake

    — by Arden 3 years ago

  • Ordered 3dresses 4/10/2021. It is now 8/7/2021 and I still have not received my order. Have tried tracking order and tracking doesn't work. Tried customer service # and it doesn't work. What can I do? Is this a scam??

    — by Frances Gayle Lusk 3 years ago

  • No longer required

    — by Hilary Neumann 3 years ago

  • Je veux avoir le site en français. Je ne parle pas anglais. Pourquoi quand je rentre sur le site mon courriel et mon mot de passe ne fonctionne jamais.Je suis dessus de votre site, je suis à la veille de ne plus faire affaire avec vous. Pouvez-vous régler ce problème rapidement. Merci. Je veux tous les informations en français s il-vous-plais merci.

    — by Pierrette Caty 3 years ago

  • Please delete and remove all my date from your site. I will be be ordering from your site in the future as the quality of products are very poor.

    — by Laura 3 years ago

  • I purchased 168$ worth of merchandise on 6/5/21.. never received a confirmation email.. now order is not in my app at all.. i want to know what happened to it

    — by Carla JOHNSON 3 years ago

  • Ich habe gestern die Rechnung von Klarna bekommen, aber von Ihnen steht weder in meiner Bestellung .Das ich was bestellt habe noch habe ich diese Kleidungsstücke bekommen.Bitte um schnellst mögliche Klärung und Bescheid an mich .

    Bestellnummer 036055449456


    MfG Ricarda Kretz

    — by Ricarda Kretz 3 years ago

  • I'm having trouble login

    — by jlt02wg 3 years ago

  • Tried to use little tulip app for 15% off and it took me to other site.
    Also dont want any polyester clother where something is printed on it deceptively making it look3d when it is not (read a lot of reviews and a vintage one did not have buttons lace ) so i removed from cart.
    Also dont want stiff polyester that is like a sheet. If you could tell me if any of those are in my cart

    — by Robyn Houston 3 years ago

  • I placed an order with you I am not sure if you received it I did not receive a confirmation of order from you. the money was taken from my credit card .

    — by Patricia D Rivers 3 years ago

  • Never received my product please refund my money. Would hate to file a law suit or get my bank to get back the money that was charged and file fraud charges

    — by Tina Kimbrough 3 years ago

  • שלום רב אני מעונינת להרשם והיום רציתי לרכוש בגדים ו הסיסמא לא תקינה מה אני עושה? יש לי סיסמא שאיתה אני משתמשת וזה לא תופס בבקשה תעזרו לי

    — by varda melamed 3 years ago

  • On 3.6.21 Ordered #037769927782 never received

    — by Janice Tijerina 3 years ago

  • I have four orders out your company money has been taken out of my account. I want my merchandise I need to speak with a customer service representative but am being asked for five additional dollars to to that I have spent over 200.00 in the last month with your company now send me my orders

    — by Jackie king 3 years ago

  • Placed an order with Airycloth 034666439276
    On 30/4/2021 @ 4.53pm 8 items $230 paid . Still waiting for my order, was hoping to get this for Mother’s Day, still not yet received, if you can’t deliver then please refund my money , or I will have to take further action. Not impressed!

    — by Charmaine 3 years ago

  • Just want to return a package

    — by Corinne Perry 3 years ago

  • I got an emails saying that my order has been delivered. I haven't received it. That was on April 15, 2021. My order number is 034526632914. Even when I look on your app. It's says delivered. Can I get a refund?

    — by Brenda Cole 3 years ago

  • I wish to return order 030362974898
    but I did not create an account until after I had received my order so it does not appear on my account.
    Therefore I can't follow the instructions you give for a return.
    Please advise me as to how to go about returning the item.
    I'm running short of time because I've had so much difficulty in trying to reach you via email.
    If this isn't clear, r you can call me at 970-581-3154

    — by Diane Kribs 3 years ago

  • I never received my package even if it says its been delivered, I would like to cancel my order. Thank you

    — by Daniel Flores 3 years ago

  • Where is my order. My order was sumitted 03-23-21. You have debited my acct tracking info vague and doesnt specify anything......so can someone please tell me where my shipment is or when it will arrive.

    — by Ashley Cochran 3 years ago

  • i have not received my clothes and i don’t have a tracking number

    — by mary mcgrady 3 years ago

  • I placed an order 3days ago and it’s still saying pending. I want a refund ASAP but no way of contacting.

    — by Gemma McGuire 3 years ago

  • clothes too large. Want in a smaller size. Love all of them I ordered the small sizefor each item. Too large, Current printer so cannot print the return label
    What can I do???????

    — by Caleen Dodge 3 years ago

  • I need my tracking number please

    — by Debbie Plant 3 years ago

  • Also. I never received a confirmation email or anything telling me when i would get the things I purchased this is the first time.e I ba e ordered from the company and it will be the last

    — by Mary Brown 3 years ago

  • I order stuff and its been a couple of months and i have yet to receive my order and now it is saying I havent purchased anything and y'all took money out of my account! Where is my products!! I would appreciate some assistance with this issue

    — by Mary Brown 3 years ago

  • I have been trying to ask for a return label for order 033549457297 but have had no sign that I have succeeded Happy to pay £3 and send it by Royal mail Please help me Thank you

    — by Hilary 3 years ago

  • I am thankful of my orders..but please look in my older orders and did not yet come..please help me..i am grateful of your fast actions..your items are very good..please help me.of my older or first 3 or 4 items because did not arrive or delivered...please help me. I am Lavinia John at Mauerstr. 12. 16866 KYRITZ

    — by Lavinia John 3 years ago

  • I just order some sweaters.I.may have order.to many of same and shoes my order numbers is 030917313023

    — by darlene coleman 3 years ago

  • Never received my order but you took money out of my account on March 15. Where is my order or send my money back. Or talk to my lawyer

    — by Betty Rudder 3 years ago

  • I ordered a blouse that is a beautiful royal blue in the picture but when I received it it is dark navy blue, not at all the color on the website, not at all happy

    — by Mary Lou McKee 3 years ago

  • I recieved email saying my package had been shipped and was to receive it by March 18th. Have not recieved yet

    — by Susan L Howley 3 years ago

  • My order #038792204652 was taken out of my account but I have not received confirmed that the other sent or ETA

    — by Sandra Davis 3 years ago

  • Bekomme kein Retourenlabel

    — by Kirstin Krüger 3 years ago

  • I ordered a shirt on February 28th, 2021 and I never received a confirmation e-mail, order number or tracking number. Upon receipt of my credit card bill I was billed for it. Did you receive this order or not as I do not want to pay for something I did not recieve

    — by Kathleen Gibson 3 years ago

  • I never received my order even though the money was talking out of my account .

    — by Pat Hemcher 3 years ago

  • My order 107561496 blouses i ordered feburary 19 2021..tranaction is on my bank statenent where my order

    — by Rebecca Hartfield 3 years ago

  • How do I return my 3 tops I ordered? The sizes run small.

    — by Betty Erlene Albers 3 years ago

  • I'm still waiting on my order can u tell me when I will receive it please

    — by Kerri Orr 3 years ago

  • Hi, I'm trying to put an order in, as of yesterday, tried my password and then another that was emailed to me, couldn't get to it, is there a phone number you can provide to me to call customer service instead?

    — by Gloria Renteria 3 years ago

  • No complains just want to know if I could make bulk orders fr me to sell to my customers if so how do I go about ordering.

    — by Zanele themba 3 years ago

  • I am trying to send goods beck i have tried the website worry free returns but nothing is happening i think it is not a good site at all i need to send back 3 tops top look cheap no good

    — by Julie 3 years ago

  • Goodnight! I made a purchase jk day 16/02/2021, until the present moment I have not received the order and I can't change my password in the app! I would like to receive the merchandise or my money back!

    — by Maianny Lima 3 years ago

  • 036349023585 Need to know arrival date for my order

    — by Jackeline Jaguande 3 years ago

  • I am wonder when I am going to recieve my shirt

    — by Amanda 3 years ago

  • Attente Envoi Commande n° 039038289574 ????

    Bonjour,
    J'ai effectué une grosse commande de vêtements (ci-dessus le numérode suivi) d'un montant de 260,54€ depuis 10 jours déjà (13/02/2021) et je n'ai ABSOLUMENT PLUS AUCUNE NOUVELLE à ce jour.
    Cela m'étonne fortement qu'elle reste en statut EN TRAITEMENT (PRÉPARATION) AUSSI LONGTEMPS SUR VOTRE SITE. Et la confiance en ce site s'amenuise à chaque jour qui passe sans information sur ma commande.
    Si je n'ai pas plus d'information d'ici les jours prochains, je vous demanderai de bien vouloir procéder au remboursement de ma commande et me verrai contrainte de l'annuler si rien ne bouge de votre côté.
    Dans l'attente de vous lire et espérant avoir de bonnes nouvelles de votre part,
    Cordialement,
    Sarah ZANDRONIS

    — by ZANDRONIS 3 years ago

  • Want to change shoes color to Black

    — by Marcia love 3 years ago

  • Are the jackets shown with the dresses on Facebook included in the purchase?

    — by Anne Morgan 3 years ago

  • I have been sent a parcel that the delivery firm have refused to give me. Please can you let me know if you have sent my order yet. Thanks

    — by Helen Astill 3 years ago

  • Ordered a blue polka dot dress 1509895

    — by Teresa Collinson 3 years ago

  • Where is my item I ordered... 03481501677

    — by Kanita Morris 3 years ago

  • Haven't received my order.

    — by Carolyn Robards 3 years ago

  • bonjour
    ma commande passée le 2/01/2021 est bien arrivée chez moi le montant de mes achats étaient de 51e91 et j'ai été prélevée de 165e 50 !! très mécontente de vous demande le remboursement de la différance !! merci de me répondre rapidement
    Monique Chaigneau

    — by Chaigneau Monique 3 years ago

  • Never got my order nov 23 but many taken in out of my bank account . When can I get my stuff or money back the stuff I ordered was Christmas gifts

    — by Lyn Bli 3 years ago

  • Where is my order 039679 203058.

    — by Treza lennon 3 years ago

  • I ordered two different orders. I have been charged for both Nov 23. I didn't get a receipt for either with an order number. I haven't received either order. The address is 405 W Fifth St Cleburne Tx 76033. Can you help?

    — by Gloria Hammond 4 years ago

  • Can you send me an email when my order will be arrived at my home and my order number is 035516271816

    — by Nahed Hasson 4 years ago

  • When should I expect my order

    — by Patti Boe 4 years ago