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- Our AI is availaibe 24/7, to help you solve any pressing challenges.
- You'll get immediate access to a support assistant specifically trained on support materials of Airy.
- Skip support wait times and emailing back and forth. Get help immediately.
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What users are saying
1. I tried two different ways of going back to browsing and got the same result 🤷 Another annoying thing is that while browsing the page will scroll back to the top, super fast, all by itself!? I found a pair of shoes I liked and they are available in ONE SIZE WTH.
2. I try and get to the Airy app as much as possible but I'm so busy it's a bit hard but I do scan the emails I get to check on the latest additions and any drops in prices which happens all the time.
3. In fact, it was more than some of the items that I was going to order.Buyer beware! I bought two pairs of shoes one I sent back it was twice my size.
4. I'm glad it was free shipping to send back on the first order, but they didn't give back the full amount I paid.
5. I thought the clothing looked great and the prices seemed reasonable.
6. If it wasn't for the cheap prices and ability to offset even those with points, I wouldn't even bother with this seller.
7. I highly recommend Airy everyone should download the app.There are so many fashion and clothes apps now adays that it takes something a little different to get you noticed.
8. I will be deleting the app.Just started using this app and after viewing an item instead of returning to that item I just viewed on the main page I am taken right back to the top again! Plus all the items have reshuffled.
9. I had high hopes, went to check out, then saw the $16.99 shipping (standard) on top of the order.
10. Therefore no real customer service only by email and you can't really explain the problem with your merchandise you can only send back for free to get something different.
11. Personally I believe that this app that certain something, their clothing range is not all the same stuff you find everywhere else, they have fresh, vibrant fabrics and designs that you dont see in every shop window.
Steps to Troubleshoot & Fix Airy Issues
1. Fix Airy Not Working/Crashes/Errors/Unresponsive & Black/White screen:
- Restart Airy: Restarting the app will resolve most errors.
- Update the Airy App. Here is how:
- On Android goto PlayStore » Search for "Airy" » Open Airy - Women's Fashion » click "Update".
- On iPhone, goto AppStore » Your profile » Available Updates » Check for Airy » click "UPDATE".
- Clear Airy - Women's Fashion app cache: Clearing cached data will force your app to retrieve the latest data directly from Airy servers.
- On Android, goto Settings » Apps » Select "Airy - Women's Fashion" » click Storage » click "Clear Cache".
- Check Airy app permissions. If any of these permissions required to use your device's features are disenabled, Airy might not work.
- Uninstall and reinstall Airy. If nothing else has worked, completely uninstall Airy then reinstall.
- Restart your device. Last, restarting your device can often clear most problems causing Airy not working
2. Fix Airy Server issues & Internet Connection
- Check network connection: An unstable Internet will make Airy be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
- Disable VPN: VPN can cause connection errors and lead to Airy not working. Make sure all VPNs are off
- Enable background data: When Background data is turned off, Airy may not be able to connect to the Internet when running in the background.
Reported Issues
I ordered a top over a month ago and never received it...deleted confirmation number by mistake
Ordered 3dresses 4/10/2021. It is now 8/7/2021 and I still have not received my order. Have tried tracking order and tracking doesn't work. Tried customer service # and it doesn't work. What can I do? Is this a scam??
No longer required
Je veux avoir le site en français. Je ne parle pas anglais. Pourquoi quand je rentre sur le site mon courriel et mon mot de passe ne fonctionne jamais.Je suis dessus de votre site, je suis à la veille de ne plus faire affaire avec vous. Pouvez-vous régler ce problème rapidement. Merci. Je veux tous les informations en français s il-vous-plais merci.
Please delete and remove all my date from your site. I will be be ordering from your site in the future as the quality of products are very poor.
I purchased 168$ worth of merchandise on 6/5/21.. never received a confirmation email.. now order is not in my app at all.. i want to know what happened to it
Ich habe gestern die Rechnung von Klarna bekommen, aber von Ihnen steht weder in meiner Bestellung .Das ich was bestellt habe noch habe ich diese Kleidungsstücke bekommen.Bitte um schnellst mögliche Klärung und Bescheid an mich . Bestellnummer 036055449456 MfG Ricarda Kretz
I'm having trouble login
Tried to use little tulip app for 15% off and it took me to other site. Also dont want any polyester clother where something is printed on it deceptively making it look3d when it is not (read a lot of reviews and a vintage one did not have buttons lace ) so i removed from cart. Also dont want stiff polyester that is like a sheet. If you could tell me if any of those are in my cart
I placed an order with you I am not sure if you received it I did not receive a confirmation of order from you. the money was taken from my credit card .
Never received my product please refund my money. Would hate to file a law suit or get my bank to get back the money that was charged and file fraud charges
שלום רב אני מעונינת להרשם והיום רציתי לרכוש בגדים ו הסיסמא לא תקינה מה אני עושה? יש לי סיסמא שאיתה אני משתמשת וזה לא תופס בבקשה תעזרו לי
On 3.6.21 Ordered #037769927782 never received
I have four orders out your company money has been taken out of my account. I want my merchandise I need to speak with a customer service representative but am being asked for five additional dollars to to that I have spent over 200.00 in the last month with your company now send me my orders
Placed an order with Airycloth 034666439276 On 30/4/2021 @ 4.53pm 8 items $230 paid . Still waiting for my order, was hoping to get this for Mother’s Day, still not yet received, if you can’t deliver then please refund my money , or I will have to take further action. Not impressed!
Just want to return a package
I got an emails saying that my order has been delivered. I haven't received it. That was on April 15, 2021. My order number is 034526632914. Even when I look on your app. It's says delivered. Can I get a refund?
I wish to return order 030362974898 but I did not create an account until after I had received my order so it does not appear on my account. Therefore I can't follow the instructions you give for a return. Please advise me as to how to go about returning the item. I'm running short of time because I've had so much difficulty in trying to reach you via email. If this isn't clear, r you can call me at 970-581-3154
I never received my package even if it says its been delivered, I would like to cancel my order. Thank you
Where is my order. My order was sumitted 03-23-21. You have debited my acct tracking info vague and doesnt specify anything......so can someone please tell me where my shipment is or when it will arrive.
i have not received my clothes and i don’t have a tracking number
I placed an order 3days ago and it’s still saying pending. I want a refund ASAP but no way of contacting.
clothes too large. Want in a smaller size. Love all of them I ordered the small sizefor each item. Too large, Current printer so cannot print the return label What can I do???????
I need my tracking number please
Also. I never received a confirmation email or anything telling me when i would get the things I purchased this is the first time.e I ba e ordered from the company and it will be the last
I order stuff and its been a couple of months and i have yet to receive my order and now it is saying I havent purchased anything and y'all took money out of my account! Where is my products!! I would appreciate some assistance with this issue
I have been trying to ask for a return label for order 033549457297 but have had no sign that I have succeeded Happy to pay £3 and send it by Royal mail Please help me Thank you
I am thankful of my orders..but please look in my older orders and did not yet come..please help me..i am grateful of your fast actions..your items are very good..please help me.of my older or first 3 or 4 items because did not arrive or delivered...please help me. I am Lavinia John at Mauerstr. 12. 16866 KYRITZ
I just order some sweaters.I.may have order.to many of same and shoes my order numbers is 030917313023
Never received my order but you took money out of my account on March 15. Where is my order or send my money back. Or talk to my lawyer
I ordered a blouse that is a beautiful royal blue in the picture but when I received it it is dark navy blue, not at all the color on the website, not at all happy
I recieved email saying my package had been shipped and was to receive it by March 18th. Have not recieved yet
My order #038792204652 was taken out of my account but I have not received confirmed that the other sent or ETA
Bekomme kein Retourenlabel
I ordered a shirt on February 28th, 2021 and I never received a confirmation e-mail, order number or tracking number. Upon receipt of my credit card bill I was billed for it. Did you receive this order or not as I do not want to pay for something I did not recieve
I never received my order even though the money was talking out of my account .
My order 107561496 blouses i ordered feburary 19 2021..tranaction is on my bank statenent where my order
How do I return my 3 tops I ordered? The sizes run small.
I'm still waiting on my order can u tell me when I will receive it please
Hi, I'm trying to put an order in, as of yesterday, tried my password and then another that was emailed to me, couldn't get to it, is there a phone number you can provide to me to call customer service instead?
No complains just want to know if I could make bulk orders fr me to sell to my customers if so how do I go about ordering.
I am trying to send goods beck i have tried the website worry free returns but nothing is happening i think it is not a good site at all i need to send back 3 tops top look cheap no good
Goodnight! I made a purchase jk day 16/02/2021, until the present moment I have not received the order and I can't change my password in the app! I would like to receive the merchandise or my money back!
036349023585 Need to know arrival date for my order
I am wonder when I am going to recieve my shirt
Attente Envoi Commande n° 039038289574 ???? Bonjour, J'ai effectué une grosse commande de vêtements (ci-dessus le numérode suivi) d'un montant de 260,54€ depuis 10 jours déjà (13/02/2021) et je n'ai ABSOLUMENT PLUS AUCUNE NOUVELLE à ce jour. Cela m'étonne fortement qu'elle reste en statut EN TRAITEMENT (PRÉPARATION) AUSSI LONGTEMPS SUR VOTRE SITE. Et la confiance en ce site s'amenuise à chaque jour qui passe sans information sur ma commande. Si je n'ai pas plus d'information d'ici les jours prochains, je vous demanderai de bien vouloir procéder au remboursement de ma commande et me verrai contrainte de l'annuler si rien ne bouge de votre côté. Dans l'attente de vous lire et espérant avoir de bonnes nouvelles de votre part, Cordialement, Sarah ZANDRONIS
Want to change shoes color to Black
Are the jackets shown with the dresses on Facebook included in the purchase?
I have been sent a parcel that the delivery firm have refused to give me. Please can you let me know if you have sent my order yet. Thanks
Ordered a blue polka dot dress 1509895
Where is my item I ordered... 03481501677
Haven't received my order.
bonjour ma commande passée le 2/01/2021 est bien arrivée chez moi le montant de mes achats étaient de 51e91 et j'ai été prélevée de 165e 50 !! très mécontente de vous demande le remboursement de la différance !! merci de me répondre rapidement Monique Chaigneau
Never got my order nov 23 but many taken in out of my bank account . When can I get my stuff or money back the stuff I ordered was Christmas gifts
Where is my order 039679 203058.
I ordered two different orders. I have been charged for both Nov 23. I didn't get a receipt for either with an order number. I haven't received either order. The address is 405 W Fifth St Cleburne Tx 76033. Can you help?
Can you send me an email when my order will be arrived at my home and my order number is 035516271816
When should I expect my order
