Contact Stellarium Customer Service

Why should I report an Issue with Stellarium Mobile Sky Map?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Noctua Software to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Having a degree in computer science, a number of courses in astronomy and physics and over 4 decades as an amateur astronomer and avid astrophotographer doesn't seem to help make good use of Stellarium.Idk if this version has been discontinued or not, that would be too bad.

2. i will really appreciate if the developer consider these points.its ok to find out where clusters or stars or what ever are, but when you use the sensor mode to look around, it faces south while you are actually facing the opposite direction.

3. So, every time you start it, you must restore the many menu choices, zoom, time/date if not current time, etc.. etc.. to mostly the very same as you did last/every time!The map is impossible to move around.

4. Forgets all your setting up every time its closed!! only thing I found persistent was city/country (good thing as took 9 tries to enter it).

5. The newer do provide many useful features, but I find this version cleaner, easier to navigate, and lines are narrower.

6. Trying to zoom, center and rotate to a specific point in the sky is incredibly frustrating to the point where I bought it and within an hour I just went back to using Google Sky Map.

7. Drag sky to change time function is extremely helpful.

8. I would have rated it 5 stars, but there are little things that I would want to be added to the app, considering it has to be bought.

9. Too often do I find myself unable to reach my PC to use the Stellarium software to see what part of the sky does my astrophotography setup see.

10. this mobile version is good, but has some frustrating points.

11. Time and location is correct by GPS.Have used this app for many years.

1. Fix Stellarium Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Stellarium: Restarting the app will resolve most errors.
2. Update the Stellarium App. Here is how:
   1. On Android goto PlayStore » Search for "Stellarium" » Open Stellarium Mobile Sky Map » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Stellarium » click "UPDATE".
3. Clear Stellarium Mobile Sky Map app cache: Clearing cached data will force your app to retrieve the latest data directly from Stellarium servers.
   1. On Android, goto Settings » Apps » Select "Stellarium Mobile Sky Map" » click Storage » click "Clear Cache".
4. Check Stellarium app permissions. If any of these permissions required to use your device's features are disenabled, Stellarium might not work.
5. Uninstall and reinstall Stellarium. If nothing else has worked, completely uninstall Stellarium then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Stellarium not working

2. Fix Stellarium Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Stellarium be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Stellarium not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Stellarium may not be able to connect to the Internet when running in the background.