Published by Advancity

Report an issue with ALMS.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with ALMS Mobile?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Advancity to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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ALMS Customer Insights

Steps to Troubleshoot & Fix ALMS Issues

1. Fix ALMS Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart ALMS: Restarting the app will resolve most errors.
  2. Update the ALMS App. Here is how:
    1. On Android goto PlayStore » Search for "ALMS" » Open ALMS Mobile » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for ALMS » click "UPDATE".
  3. Clear ALMS Mobile app cache: Clearing cached data will force your app to retrieve the latest data directly from ALMS servers.
    1. On Android, goto Settings » Apps » Select "ALMS Mobile" » click Storage » click "Clear Cache".
  4. Check ALMS app permissions. If any of these permissions required to use your device's features are disenabled, ALMS might not work.
  5. Uninstall and reinstall ALMS. If nothing else has worked, completely uninstall ALMS then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing ALMS not working


2. Fix ALMS Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make ALMS be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to ALMS not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, ALMS may not be able to connect to the Internet when running in the background.

Reported Issues