Contact Simply Piano Customer Service

Good morning,
I wanted to cancel my subscription before the renewal date which was today and you have already charged me even though I no longer have the means.
Thank you for canceling my subscription and returning the sum of €134.99 to me as soon as possible.

Thanks in advance.

Sincerely.

Good morning, I have a problem. I wanted to use the code to activate the premium account, but I got the dates wrong by one day and now it says that it has expired. Could you please help me activate it? The code: A1C3B66B I was very excited to start learning with this application, but I wanted to do a warm-up on my own first to get the most out of it. I feel sad and frustrated and I definitely won't buy it again myself, but if we manage to fix this problem now, there's a good chance I'll get into it and want to extend the period in the future. I am asking for help again and thank you in advance
Regards

To Whom It May Concern:

I am hereby requesting immediate erasure of personal data concerning me according to Article 17 GDPR.

Please erase all personal data concerning me as defined by Article 4(1) GDPR.

I am of the opinion that the requirements set forth in Article 17(1) GDPR are fulfilled. You cannot claim an exception based on Article 17(3) GDPR either, particularly as I am not a public figure.

If I have given consent to the processing of my personal data, I am hereby withdrawing said consent for the entire process.

In addition, I am objecting to the processing of personal data concerning me (which includes profiling), according to Article 21(1) GDPR. I request that you restrict the processing of the data concerning me pending the verification whether your legitimate grounds override mine, pursuant to Art. 18(1)(d) GDPR.

If you have made the aforementioned data public, you are obliged pursuant to Article 17(2) GDPR to take all reasonable steps to inform other controllers, including search engine operators, who process the personal data listed above, that I have requested the erasure of all links, copies or replications. This applies not only to exact copies of the data concerned, but also to those from which information contained in the data concerned can be derived.

In case you have disclosed the affected personal data to third parties, you have to communicate my request for erasure of the affected personal data, as well as any references to it, to each recipient as laid down in Article 19 GDPR. Please also inform me about those recipients.

If you object to the requested erasure, you have to justify that to me.

My request explicitly includes any other services and companies for which you are the controller as defined by Article 4(7) GDPR.

As laid down in Article 12(3) GDPR, you have to confirm the erasure to me without undue delay and in any event within one month of receipt of the request.

I am including the following information necessary to identify me:
Edvards Firsts
edvardsfirsts@redacted

If you do not answer my request within the stated period, I am reserving the right to take legal action against you and to lodge a complaint with the responsible supervisory authority.

Thank you in advance.

Yours sincerely,

Edvards Firsts.

Bonsoir,
Je ne parviens plus à me connecter car l'application ne reconnaît pas mon adresse mail alors que j'utilise la même depuis le début. Je vous remercie d'avance pour votre aide. Cordialement Morgane Claquin

J'ai payer l'abonnement premium de simple piano et je j’ai désinstaller l’application puis un jours je l’ai réinstaller et j’ai repris mon compte mais je n’avais plus l’abandonnement mais je continuer à payer

I cannot login.The system will not except my password.HELP.

Bonjour, j'ai déjà envoyé un mail ce matin, je souhaite résilier mon abonnement et de ne pas être debiter de l'échéance de 139.99 à venir.
numero de dossier paypal - joytunes PP-D-156906140

Trying to open app and keeps asking for my email to save progress but then tells me I already have an account but not other options ?? Can’t move from the screen

I have never installed nor used this App, I wanted the app on a Windows PC and our App is or Apple devices only. Yet you have been charging my Credit Card. Donald Strait, 5732 Sugar Hill Ct, Sylvania, OH. 43560. Cancel subscription. And your website did not have an option to log onto my account.

Hi I've been trying to cancel the free trial subscription on your website but it's not working. Please cancel my free trial. I subscribed with the email noamporat222@redacted

want to buy another stick on sheet of the notes, my 3 1/2 y.o. granddaughter peeled some off of her simplyPiano

Bonjour,
Je demande un remboursement de 139 euros car je n'ai pas demandé à renouveler mon abonnement, je l'ai donc résilié mais n'ai pas reçu de remboursement.

I have a simple piano account,but i forgot my logging details at all after I changed my device

I do not understand how the simple piano works so I would like to undesccribe

Hi,I would like help with trying to figure out something.It says for a 12 month subscription is $149.99 year after free trial $12.99 a month.I want to pay just the $12.99 a month.Can I just pay the $12.99 a month and not the $149.99??Thanks for your help!

How do you cancel immediately so to avoid

My trial day ends today, 6/22/2022, I would like to cancel my subscription once free trial ends. However, simply piano seems to charge me $149.90 for annual subscription which I didn't authorize. Could you please cancel my subscription and refund me the amount indicated above? Thank you!

I want to cancel my own SimplyPiano Premium Subscription, stop all automatic payments for once, want to refund my money back (100% guarantee), secure refunds, safe and secure.

I bought a 3 months subscription and when we try to play it keeps asking us to subscribe. The I try to subscribe again but it says we are already subscribed. Over and over. I tried restarting, removing and redos loading the app again but still does the same thing.

Want to cancel my subscription got charged and can't even get into my account call me please 816-344-1879 lost her phone so we can't even use it and my subscription is under a different email and we forgot it but if you call me you probably can find it by my credit card and cancel it

Want to cancel my subscription got charged and can't even get into my account call me please 816-344-1879 lost her phone so we can't even use it

Bonjour
Je souhaite le Remboursement svp de l abonnement je viens de voir un prélèvement, ayant des soucis de santé je ne peux continuer d apprendre le piano
J espère reprendre plus tard car c est une bonne application
Merci prendre en demande ma considération
Cordialement

Hello guys, i forgot to cancel the week of trial. I'm not a beginner at piano and paying for an app with sheet music all over it. I want to play pop music rap music etc but i don't think your app is the good one for that. I just wanted piano sheets. sorry, please give me my money back, i paid a lot for nothing usefull.

ارجو الغاء الاشترا لانني ضغط عليه بالخطا

Bonjour
J’ai pris un abonnement, mais je n’ai pas reçu d’échéancier et je viens d’avoir un prélèvement de 30 euros, à quoi cela est du ?
Cordialement
Julie Mazoyer

I have created an account and put my credit card details to start a trial. The problem is that I have misspelled my email address.

The email entered is smanseer@redacted which is incorrect.
How do I fix this because the payment will come out of my account after 14 days

Résiliation abonnement

I have canceled the free trial before ended. it is not my first time doing this.
why did you charged me 149.99$ please I would like to have my refund

Please cancel SimplyPiano befor next sub is due

Je n'ai pas autoriser le prélévement sur mon compte et je n'ai pas les moyens de me permettre le cout de vos cours de piano je vous demande donc de me rembourser le plus rapoidement possible. En vous remerciant de votre compréhension.
Mme Bérenger

Buongiorno, avevo scaricato l'app di Joy tunes per la prova gratuita di sette giorni ma non sono interessata all'acquisto e all'utilizzo dell'app. Purtroppo non sono riuscita a cancellare la mia iscrizione entro la data di scadenza e mi sono stati addebitati 134,90€ per il pagamento dell'app. Se fosse possibile vorrei chiedere il rimborso dei soldi e di cancellare la mia iscrizione all'app. Ringrazio anticipatamente.

For some time now, you have been making unauthorised debits of USD 44.99 from my credit card account. The last time was on 24.3.22. Why and what is the basis of the contract? Please refund the amount immediately. I have not booked any such subscription, do not even know what this is about. Whatever it is, hereby cancelled retroactively!

Please let me know immediately and transfer the money back, otherwise I will report this to the consumer protection agency.

Greetings,
Ines Egger

Translated with www.DeepL.com/Translator (free version)

I want my refund of 119.90 I didn’t authorize this subscription.

je n'arrive à me connecter

Cancel this. I do NOT want ANY charges on my credit card.
Thank you.

Veuillez résilier mon abonnement.et me le confirmer à mon adresse janchadb@redacted
Merci0

Je voudrais un remboursement immédiat!! car j’ai pris les deux jours gratuits que je n’est pas utilisé et par la suite je l’es supprimer et j’ai vue que vous m’avez enlevé 156,99$ de mon compte bancaire

Bonjour, en aout 2021 j'ai pris un essai Simply Piano pour ma petite fille. Or ce n'a pas été concluant car cela ne fonctionnait pas avec notre clavier. J'ai annulé ma commande. Vous étiez d'accord.
Depuis je reçois tous les 3 mois un avis de débit de 69,99 € sur mon compte PAYPAL. Ce n'est pas honnête et je demande l'ARRET IMMEDIAT de ces prélèvements. Nom du compte Michel GUILLAUME.
Avec mes remerciements,

I would like a refund being that I didn’t make a purchase for 74.99 for the subscription if you can refund the funds back to my account that would be perfect being I didn’t know and I don’t use the app

please cancellation

Bonjour a tous,
Il y a quelques jours j'ai téléchargé votre application celle de la guitare.
j'ai essayé, mais ne voulais pas y souscrire.
Je ne savais pas comment me désabonner, sur l'application.
là je m'aperçois qu'il y a eus un prélèvement de 99,90 Euros, via mon Paypal sur l'adresse tsalach.prod12@redacted.
Je souhaiterais un remboursement des 99,90 Euros car je ne ce n'est pas mon désir d'y souscrire.
En vous remerciant de votre compréhension, de votre diligence.
Cordialement, Monsieur Steeve Chabaud..

Salve.mi hanno addebitato 99 euro per un corso di chitarra che non ho mai richiesto
Rivoglio indietro i miei soldi
Chiamatemi al 3406068582

Please cancel my subscription and refund my money, please.

Thought it said 18.99 a month. Not 199.99 right away

I did not know that when my free trial was over, I had pay to pay $149 dollars so can I please have a refund back and thank you for your time.

J ai payé la abonnement 139 euros alors que j avais mensualisé et de plus je n' ai accès qu au choses gratuites merci de remédier à ces problèmes

Bonjour je viens de prendre un abonnement j'ai payé par carte bancaire problème je peux pas jouer sur l'appli merci de faire le nécessaire cordialement

Please cancel my membership immediately and refind my money. I have tried for the last 3 days to cancel my membership before the trial date to no avail. I need a refund done immediately before I contact my bank and the better business bureau

Bonjour, je souhaite arrêter l'abonnement de Ma fille Tess Mouton. Un réabonnement à été fait l'an dernier alors qu'elle n'utilise plus l'application. J'aimerais qu'il ne soit pas renouveler cette année.
Inscription sous le nom de Tess Mouton avec l'email : chicatess2@redacted.
Merci de faire le nécessaire.
Cordialement.

I would like to cancel my subscription please. Email: nathanmthomas2010@redacted

Is there any practice notes

Can you indiçate me my status . I think that i am in free option. I am interested for 6 month engagement. Please confirm. Best regards

Nous ne souhaitons plus avoir l'application simply piano. Deja nous avons payé une année sans le vouloir.application sur le numero 0786307090. Merci

I would like to cancel my subscription to SimplyPiano and be reimbursed of the amount of EUR 83.99 that has been deducted from my credit card without my prior authorisation.

Please can you tell me how to put the Simply Piano app onto a different device without having to pay for another subscription?

My name is Josephine Pugh and I think that I have paid for 2 different subscriptions.

Bonjour,
Par ce message, je vous demande le remboursement de la somme 83.99 € qui m'ont été prélevés pour un réabonnement que je n'ai à aucun moment autorisé.
Je vous remercie de bien vouloir procéder à celui-ci dans les plus brefs délais.
Salutations

The app no longer communicates with the Yamaha SH2 silent piano through the electronics. It can only hear the notes played in normal mode using the microphone of the iPad. It worked before using bluetooth communication then stopped. The application does not appear to have any means of seeing how it is using the iPad nor does it have a way to send feedback.

Earlier I made a one year subscription for my granddaughter, Elena Sng and paid SGD180.00 for 2020/2021. Recently, I fund that I have been double billed twice for the same subscription at SGD60.58 each in March 2021 and June 2021. Please check if this is correct and make the necessary refund if correct. Refunds can be made back to the credit card where the original charge was made. Thank you,

I can't log in to my acc of simply piano because i don't have the same email of before so that's why I can't get any code.
I lost my phone. This is my email tenzinyangdon2006@redacted in my lost phone.
I'll be waiting for your reply

I have no account with your company yet I have been billed £71.99. I used this app last year but cancelled the subscription via the app. Invoice No. 8273611B-0003
I would like a refund please.

I am registered with simply piano - bit can’t get into it
I have tried by Facebook
I can remember my username or password as I haven’t used it for a while

Can you assist with info of how I get into the app

83 e ses vachement cher je veut arrêter sa maintenant et me rembourser

Abonnement mensuel avec la remise de 30% vu avec une de collaboratrice nommée EULA.
Merci par avance de votre retour.

You have charged me twice once $119.00and then 149.95

I cancelled my subscription ages ago. But today my bank account was debited $25.00
How did you get my account details

Hallo sie haben das Geld doppelt von meinem Konto abgezogen, außerdem hatten wir für ein halbes Jahr gebucht!!

Mit freundlichen Grüßen
Jacob

Je ne suis plus abonné a simply piano et je suis encore prélevé, je souhaiterai etre remboursé de la somme de 53,99 . Cordialement.

Hi there,I Renewed my son’s piano Subscription last week and it’s taken two payments looks like ones for the year £104 a week later which we wanted and one for three months it looks like on the day we renewed. How do I claim the money of the 3 months back . Many thanks Anna

Bonjour, cela fait trois fois que vous me prélever sans mon accord un montant de 41.99€ tout les 3mois depuis juillet 2020, je vous demain de me rembourser intégralement ces 41.99€ x3 sans quoi je me verrai dans l'obligation de dénoncer votre application et de mettre mes avocats sur le coup pour un procès ! VOLEURS

I just signed up for 1 year of Simple Piano. I set up multiple profiles and then was asked to enter my email to link to the account, but when I did, I got an error message that that email is already associated with an account. Is someone else using my email? I don’t recall if I put in my email a long time ago.

Simply piano - I have subscribed under
shopathunder@redacted or cisco89@redacted

Am trying to download onto my Microsoft surf pro (larger screen) - I contacted them but they say I'm not a premium member and cannot find either email as a user!?

Could u assist to find under which email I used to subscribe - I'd like to use the app on another device . Just seeking assistance so that I may use the app

Je désire prendre un abonnement pour 1 an et je n'arrive pas

Good day,
I am an educator in kindergarten and would like to use Syimply Piano and Simply Guitar as further training. I need an invoice for the cost of one year of the subscription. Is this possible?

With best regards
Torsten Garding

I registered in August last year but owing to a family illness I could not use it. Now I find I cannot get on the site and use it as it treats me like a new customer and asks for payment. PLease could you refund my money and I will start again

Won't download. Can't delete!

i want to cancel my son's free 7 day trial of the app, but i haven't been able to successfully do so through settings or itunes on my phone or his ipad. i don't want to be charged any money when the free trial ends on 1/30, so could someone please cancel the free trial and confirm that i won't be charged anything when the free trial expires on 1/30. thank you!

J'ai souscrit fin décembre 2020, un contrat d'un an pour mon fils. Nous sommes le 10 janvier 2021 et il ne peut plus accéder à la méthode premium !!!!!
Merci de faire le nécessaire au plus vite.
CORDIALEMENT

J ANNULE L ABONNEMENT ET DEMANDE LE REMBOURSEMENT DE 83.99 euros.

Hi there. Can you pay a monthly subscription or is it a yearly subscription as it’s far to expensive.

I have had a subscription since May for Simply Piano and have been loving it. About 4 days ago, I bought another subscription for my grandson, Andres. Now I can only get the basic one and not the one that shows all my progress and includes Beta. My last name might be listed as Escher, but the email is correct. My phone number is 775-762-3276. I really need my original subscription back as I practice every day and don’t want to lose it.

I have been loving this course for the last 9 months and today, it won’t let me in. It isn’t up for renewal until April. I also just paid for another Simply Piano class for my grandson. My phone number is (775) 762-3276. Please get back to me ASAP. I have been practicing every day and don’t want a to go any days without it.

Hi, my name is Saamya. Today (28th Dec 2020), 7 days after my 7 day trial period, $107.99 was deducted. Is there any way you could return that and instead put my account on the monthly payment plan? Thanks so much! 😀

I accidentally deleted my Simply Piano app!! Please help!! I wish to get back into Simply Piano, where I left off. I love Simply Piano. Please help me.

Hello,

I've recently bought a piano and got a premium access to simply piano. Today, I've realized I don't have the access anymore. Could you please tell me what is the problem? Is there anything wrong with my application?

Thank you
Kind regards
Gordana

Can you tell me whether you are planning on adding sheet music to each song/at each level. I am stuck in Somewhere Over the Rainbow in Essentials II and I would really benefit from being able to see/learn from the sheet music showing all the notes to play at once. It's frustrating keep going back to practice mode as this happens even if I get the notes correct if the app doesn't hear it.. Thanks, Harry

Guten Tag,
Ich habe ein Novation Launchkey (-board) über USB/Apple Camera Adapter an ein IPad Pro angeschlossen. Beim Verbinden gab mir SimplyPiano die Nachricht, dass ein MIDI-Keyboard angeschlossen ist. Wenn das Programm läuft, höre ich beim Anschlagen der Tasten den Klavierton aus den IPad Lautsprechern. In den Übungen nimmt das Programm aber die Eingabe über das Novation Keyboard nicht an. Es ist nur die Eingabe über die am Bildschirm angezeigte Tastatur möglich.
Gruß Jan Grill

Hello,

I have a note recognition problem from my piano to the app. How can I thank for this problem ?

Hello,
as the sceen on my smartphone is to small, i want to use the app on the iPad. After lookout on the Smartphone an Login on the iPad it‘s still not working. I paid for the premium account but now on the iPad it‘s only the free version. Can you help me?
Thank you!
Regards
Kristin

cancelling my subscription

Hi , i do want to join is it possible to join montly instead of the whole year and how much it will

buongiorno ho ricevuto addebito per euro 85,99 in data 10.11.20 per addebito rinnovo simply piano. volevo annullare abbonamento e rimborso della quota. attendo con urgenza vostro riscontro.
distinti saluti. letizia cortese

Why did you cancel my 1 year subscription????????????????????????????????????????????? After you of course gladly took my MONEY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Bonjour, j'ai fait une période d'essai gratuit le 1/10/20 et j'ai résilié le 7/11/20
avant la date prévu. Je trouve inadmissible que l'on me prélève la somme de 139.99€ alors que j'ai résilié avant la date
je demande le remboursement immédiat
Merci de prendre en considération ma demande.

i want my money back pls . i canceled it on sunday and now i had to pay over 80€. i didnt even use it. thats so unfair. its not even my money. please contact me . thank you

Hello, I have renewed premium subscription however the progress is gone, please assist.

Many thanks,
Marcela King

bonsoir, svp j'ai besoin etre reembourse, je me suis trompee avec l achat annuel cest trop chere pour moi

Hello, we are in Switzerland and we went to buy Simply Piano for 3 month. Unfortunatly, it is impossible to get it. Could you please help us. In French if possible. In advance thank you. Best regards, Régine

Hallo,

We’re about to finish ou’re free trial of 7 days. We have a question about the difference between the full acces option or the premium acces? Van YouTube pleasse tell me what the difference is between these two options.

Vincent

Simply-piano kann das H nicht erkennen, was soll ich machen? Bitte Hilfe!

A while ago I purchased your Simply Piano app for my granddaughter to use on my ipad on our piano. Unfortunately my ipad died. Today I got a new ipad. Can I just download Simply Piano again on this new ipad without having to pay again. Thank you.