Published by Morgan Stanley and Co. LLC on Feb 29, 2024

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Why should I report an Issue with Morgan Stanley Research?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Morgan Stanley and Co. LLC to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Morgan Stanley Research

1. Following the redesign of our desktop portal, we have redesigned our research app to improve your mobile experience and make it easier to discover content that matters to you. • Our synchronised experience across desktop and mobile allows you to stay informed on the channel of your choice Our objective at Morgan Stanley Research is to help you generate alpha.

2. This app is for institutional clients of Morgan Stanley with valid Research entitlements.

3. Our research leverages our globally integrated platform of talented analysts, strategists, and economists as well as our unique collaborative culture.

4. At Morgan Stanley Research, we lead with exceptional ideas.

5. Our clients tells us it can be challenging to filter the signal from the noise.

6. We hope our new mobile app makes it easier to find the content you need to support your investment decisions.

Morgan Stanley Research Customer Insights

1. Pitiful when your competitors have stellar apps at this point.This new version is a massive update - very exciting! Fast and easy to use.App crashes every time I try to play media.Improved experience and responding great.

2. Great to have an android version.Why is there no update since maybe Android 8? It's non-functional if you're on Android 10.

3. Super Smooth and loaded with useful features.Brilliant app.

4. A great leap from the old version of the App.

5. Easy to use and lots of useful features.

6. Works flawlessly.Finally a MUCH NEEDED update.

7. Useful.It's a wonderful application.

Steps to Troubleshoot & Fix Morgan Stanley Research Issues

1. Fix Morgan Stanley Research Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Morgan Stanley Research: Restarting the app will resolve most errors.
  2. Update the Morgan Stanley Research App. Here is how:
    1. On Android goto PlayStore » Search for "Morgan Stanley Research" » Open Morgan Stanley Research » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Morgan Stanley Research » click "UPDATE".
  3. Clear Morgan Stanley Research app cache: Clearing cached data will force your app to retrieve the latest data directly from Morgan Stanley Research servers.
    1. On Android, goto Settings » Apps » Select "Morgan Stanley Research" » click Storage » click "Clear Cache".
  4. Check Morgan Stanley Research app permissions. If any of these permissions required to use your device's features are disenabled, Morgan Stanley Research might not work.
  5. Uninstall and reinstall Morgan Stanley Research. If nothing else has worked, completely uninstall Morgan Stanley Research then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Morgan Stanley Research not working


2. Fix Morgan Stanley Research Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Morgan Stanley Research be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Morgan Stanley Research not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Morgan Stanley Research may not be able to connect to the Internet when running in the background.

Reported Issues