Published by PayIt on Sep 11, 2024

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About iKan - State of Kansas

1. Download the official app of Kansas - iKan - to renew your vehicle and order Vital Records such as birth, death, marriage and divorce, all with the help of a friendly chatbot.

2. Skip the trip to the DMV and renew your Kansas vehicles with iKan. Paper forms? Gone.

3. We’ll store your receipts, vehicle info, and payment in the app so you can get back to worrying about things that matter.

4. Get your certificates with just a couple clicks!

5. Select order by mail or pick up in the office and get notified when it is ready. iKan is offered as a convenience to the Kansas residents.

iKan Customer Insights

1. Paying a convenience fee to make your lives easier always rubbed me wrong!Worked well for me for a vehicle registration, and way better than standing in line! An e-copy of my receipt / proof of registration is easily accessible (w/ email that can be printed or forwarded to family), and it seems that if the doesn't support a service at least it has a link to the right govt site.

2. It's also asking for my location so I can update my credit card information, which seems like info it shouldn't need.My phone, a relatively new model running Android pie, worked great before installation of this app.

3. This app used to work really well, but the last two times I've tried to renew my vehicle registration, it gets REALLY laggy about halfway through the process, to the point I've closed out and started over before realizing it isn't crashing; it's just taking 20+ seconds to register each scroll or tap.

4. The lack of an update since May 2022 makes me question whether this app is even still viable and with dismal performance like this there is very little confidence in the security of this app considering it deals with sensitive information.Unresponsive, can't even complete simple tasks.

5. Other functionality such as paying registration fees worked great.

6. Worked great for plate renewal, in a few years I'll update with licence renewal review.

7. Stick with the website for payments, and avoid this app until they get the bugs worked out.Unable to upload file when trying to change my address.

8. But... After uninstalling the iKan't app, everything is great again, and my phone is back to being fast and doesn't freeze every other minute.

9. Tried to use the wizard to get a document and the app kept freezing up and was never able to complete a simple request after many attempts.

10. (Shakes head at lack of user testing)Lame that we are charged for the convenience of using our phones.

11. When this is the only way to electronically get vital records ordered without paying for 3rd-party payment processing, it is nothing but a joke.

Steps to Troubleshoot & Fix iKan Issues

1. Fix iKan Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart iKan: Restarting the app will resolve most errors.
  2. Update the iKan App. Here is how:
    1. On Android goto PlayStore » Search for "iKan" » Open iKan - State of Kansas » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for iKan » click "UPDATE".
  3. Clear iKan - State of Kansas app cache: Clearing cached data will force your app to retrieve the latest data directly from iKan servers.
    1. On Android, goto Settings » Apps » Select "iKan - State of Kansas" » click Storage » click "Clear Cache".
  4. Check iKan app permissions. If any of these permissions required to use your device's features are disenabled, iKan might not work.
  5. Uninstall and reinstall iKan. If nothing else has worked, completely uninstall iKan then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing iKan not working


2. Fix iKan Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make iKan be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to iKan not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, iKan may not be able to connect to the Internet when running in the background.

Reported Issues