Contact Night Sky Guide Customer Service

Why should I report an Issue with Night Sky Guide?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Shiny Objects LLC to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Night Sky Guide is a field guide to find the planets, galaxies, nebula, star clusters and other deep space objects.

2. The Messier objects are a collection of 110 galaxies, nebulae and star clusters that are popular targets for amateur astronomers of all experience levels and binoculars or small telescopes.

3. The Astronomical League sponsors observing programs for the Messier, Caldwell and Herschel 400 objects.

4. Even if you complete all the observing programs, with 1,570 objects in the app you should be able to enjoy years of searching the night sky.

5. It is designed to help you be successful in astronomy events such as a Messier Marathon, completing an observing program, or just out enjoying an evening with your telescope.

6. The Caldwell list includes 109 deep space objects and is a great next step after the Messier list.

7. The Herschel 400 provides an even greater challenge for observing deep space objects.

8. Night Sky Guide can be used standalone or in conjunction with a sky atlas to star hop your way around the constellations.

9. Spend less time trying to decide what to observe and more time observing!

10. By knowing, real time, which DSO's are above and where they are in the sky, you can spend less time looking at lists and more time viewing.

11. The many display options help ensure you don't miss out on seeing that favorite galaxy or nebula!

1. When opening the app it displays what's currently visible and its altitude with lots of filters to suit you sky conditions, a simple but very effective app.I have been looking for a loggin app for Astrophotography, it almost has all, maybe make another app where we can log very detailed info, stelleriums, stacker, all filters used which telescope was used etc.

2. Lastly, when filtering by magnitude, if the data are blank, it shows up as zero (an 8th magnitude glob that's blank shows up when filtering at 3rd) These three changes and it's 5 stars.I can see this app being very useful.

3. When I select my devices gps it puts me in a negative latitude right number but a negative.Big database with ability to log your efforts.

4. so we will have it for a resource and reference, it will be half filled in instead of having to log the same things over an over the only difference is the target, filters, etc.

5. If there is one out there I have not found itIt looks like a great app, but it puts me in the southern hemisphere and I can't find a way to fix it.

6. Does need a red light feature for field work.The planet names are not on the graphic.

7. Secondly, it would be great to adjust the time as well to help planning.

8. The fact you can choose not to display objects you have already logged helps you concentrate on new targets.

9. It shows mag 6 sky charts to help hop.

10. You can manually change your time to plan, but it should be in app.

11. The observation logging and exporting is also wonderful.

1. Fix Night Sky Guide Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Night Sky Guide: Restarting the app will resolve most errors.
2. Update the Night Sky Guide App. Here is how:
   1. On Android goto PlayStore » Search for "Night Sky Guide" » Open Night Sky Guide » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Night Sky Guide » click "UPDATE".
3. Clear Night Sky Guide app cache: Clearing cached data will force your app to retrieve the latest data directly from Night Sky Guide servers.
   1. On Android, goto Settings » Apps » Select "Night Sky Guide" » click Storage » click "Clear Cache".
4. Check Night Sky Guide app permissions. If any of these permissions required to use your device's features are disenabled, Night Sky Guide might not work.
5. Uninstall and reinstall Night Sky Guide. If nothing else has worked, completely uninstall Night Sky Guide then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Night Sky Guide not working

2. Fix Night Sky Guide Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Night Sky Guide be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Night Sky Guide not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Night Sky Guide may not be able to connect to the Internet when running in the background.