Contact Star Walk Customer Service

Why should I report an Issue with Star Walk - Night Sky Map?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Vito Technology to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Too bad, it used to be a really good app.I bought this app back when I had an iPhone, when it was on iOS only and once again on the day it came out for Android which was back on 12/30/13 (I still have the invoice email.) So WHY am I being prompted to buy it AGAIN with a subscription? I don't have an issue with supporting developers for the work they that they do, but I have a big problem with them trying to extort me AFTER I had already paid 2x on 2 different mobile platforms.

2. That, plus the fact that the ui is broken now (pressing certain things, including the option for upgrading to the ad-free version, makes the entire ui disappear until I restart the app) means I'll be finding a replacememt app.

3. I'm sure it will help me find items in the night sky.Even though I now have Star Walk 2, I wanted to keep this for the simpler layout which is sometimes easier to use when sky watching.

4. My issue is that back in 2016 I paid for the full version before a plan was introduced.

5. It works for some time, but suddenly stops.This app's functionality is one of the best I've found, but even when in night mode it shows blindingly white ads that ruin your vision.

6. This lacks many of the features that SW2 has but just like the difference between Solar Walk & Solar Walk 2, this has aspects that weren't incorporated into the 2nd version.

7. Greed like this is EXACTLY why people resort to piracy.The app works well, it isn't buggy or broken, but it has ads to help pay the people working on it, which isn't my issue.

8. Way, way too much bloat!I paid app and after some time developers stopped mantaining app, and they released new aplication very similar to this one, but you must pay again.

9. a few years of not using it, I went to look at some stars last night, was greeted with a payment plan system.

10. You can touch an object, star, planet, satellite and an info button will appear at the bottom.

11. So glad to see the full version I bought became a subscription service.

1. Fix Star Walk Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Star Walk: Restarting the app will resolve most errors.
2. Update the Star Walk App. Here is how:
   1. On Android goto PlayStore » Search for "Star Walk" » Open Star Walk - Night Sky Map » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Star Walk » click "UPDATE".
3. Clear Star Walk - Night Sky Map app cache: Clearing cached data will force your app to retrieve the latest data directly from Star Walk servers.
   1. On Android, goto Settings » Apps » Select "Star Walk - Night Sky Map" » click Storage » click "Clear Cache".
4. Check Star Walk app permissions. If any of these permissions required to use your device's features are disenabled, Star Walk might not work.
5. Uninstall and reinstall Star Walk. If nothing else has worked, completely uninstall Star Walk then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Star Walk not working

2. Fix Star Walk Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Star Walk be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Star Walk not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Star Walk may not be able to connect to the Internet when running in the background.