Contact HQ-Connect Customer Service

Why should I report an Issue with HQ-Connect?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Alkam Security to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Not very convenient, but works fineApp needs an update with good user interfacebest app for hikvision It's working properly & good Thanks for creatersHeats up my phone quickly Also it makes my phone lags alotNo region is getting processed.

2. But I am sure I have typed correct ones.Camera security is good but hard to connect with customers care people and very lengthy process to Unbind the proces.

3. Not satisfied.Its really a good app but most of the times shows faild to startDoes the main job.

4. The app shows error - Incorrect user name or password.

5. The question is - Unable to add hikvision camera.

6. This is a review to ask question.

7. I will change the rate when I will be able to use the app.

1. Fix HQ-Connect Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart HQ-Connect: Restarting the app will resolve most errors.
2. Update the HQ-Connect App. Here is how:
   1. On Android goto PlayStore » Search for "HQ-Connect" » Open HQ-Connect » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for HQ-Connect » click "UPDATE".
3. Clear HQ-Connect app cache: Clearing cached data will force your app to retrieve the latest data directly from HQ-Connect servers.
   1. On Android, goto Settings » Apps » Select "HQ-Connect" » click Storage » click "Clear Cache".
4. Check HQ-Connect app permissions. If any of these permissions required to use your device's features are disenabled, HQ-Connect might not work.
5. Uninstall and reinstall HQ-Connect. If nothing else has worked, completely uninstall HQ-Connect then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing HQ-Connect not working

2. Fix HQ-Connect Server issues & Internet Connection

1. Check network connection: An unstable Internet will make HQ-Connect be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to HQ-Connect not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, HQ-Connect may not be able to connect to the Internet when running in the background.