Published by Connecteam Inc. on Sep 2, 2024

Report an issue with Connecteam Team Management App.
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Why should I report an Issue with Connecteam Team Management App?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Connecteam Inc. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Connecteam Team Management App image 1 contact Connecteam Team Management App image 2

About Connecteam Team Management App

1. Take any procedure that’s run by pen and paper, spreadsheet, text messages, or phone calls, and easily create a fully automated, edge-to-edge process that can be used from anywhere at any time. *Please note that each account must first register and complete a business associate agreement (BAA) for HIPAA compliance to apply.

2. Everyone on the app loves it! " - Jennifer A. - "Connecteam’s employee app has solved every problem I've had since starting my business that I paid over 2x as much for other programs to do that couldn't" - Nyla C. - "Best employee management platform of its kind for scalability!

3. Track and manage employee work hours on jobs, projects, customers, or anything else you need with Connecteam’s time clock.

4. Connecteam’s employee management app is the most simple, powerful, and affordable solution to manage non-desk employees from one place! - "We learned how to use this software in 1 day!

5. Communicate the right content at the right time to every single employee, with amazing tools for employee engagement to strengthen your company’s culture and employee connectivity.

6. Employee scheduling made so easy with Connecteam.

7. Use the auto-scheduling tool to easily perform employee schedules in just one click.

8. Quickly and easily schedule shifts and dispatch jobs with the only scheduling app that offers full shift collaboration.

9. Our work schedule is easy to use and packs tons of time-saving features!

10. Great product and highly recommend it to everyone". - Sarah C. - "It is easy to communicate and use!

11. Make your company’s internal communication simple than ever before!

Connecteam Team Management App Customer Insights

1. Still learning it but happy with it.Search function when trying to find a specific form submission that has been shared to you doesn't work; search bar only recognises a single letter.

2. You are phenomenal fixing a common problem for your clients so quickly!)I've been using the app for my company for a few years, and it worked fine for a bit, but now it has constant issues.

3. Luckily, some of the other features make up for it, but I would like to see them resolve the issue of severe lagging and freezing while trying to type a message in chat.

4. Got a response in minutes! Within 2 hours was able to clock out and in and they explained the issue and r that they were going to send out a fix for the photo uploads issue the same day.

5. Not to mention the fact it makes working nights a nightmare, not only for you keeping track of your hours but it also makes things overly complicated for you boss to see.

6. Constantly crashes on mobile devices, especially when trying to use the chat feature.Avoid at all cost! This is by far the worst app for work.

7. My team has reached out to customer service multiple times, and issues never get resolved.

8. Loaded with many things i still want to try, if it where more price friendly with several hubs it would be 5 stars.Amazing App but can't edit to-do list once created.

9. My company is not shift related but this app was able to fulfill my scheduling needs and made it seemless for my whole team.

10. These guys work fast!Update: After following the suggestion regarding using GBoard, the app does not appear to be as glitchy as it was before.

11. (The Amazing developer already had these bugs in it's spotlight and was working hard on a fix long before I wrote this which I love! Thank you guys.

Steps to Troubleshoot & Fix Connecteam Team Management App Issues

1. Fix Connecteam Team Management App Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Connecteam Team Management App: Restarting the app will resolve most errors.
  2. Update the Connecteam Team Management App App. Here is how:
    1. On Android goto PlayStore » Search for "Connecteam Team Management App" » Open Connecteam Team Management App » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Connecteam Team Management App » click "UPDATE".
  3. Clear Connecteam Team Management App app cache: Clearing cached data will force your app to retrieve the latest data directly from Connecteam Team Management App servers.
    1. On Android, goto Settings » Apps » Select "Connecteam Team Management App" » click Storage » click "Clear Cache".
  4. Check Connecteam Team Management App app permissions. If any of these permissions required to use your device's features are disenabled, Connecteam Team Management App might not work.
  5. Uninstall and reinstall Connecteam Team Management App. If nothing else has worked, completely uninstall Connecteam Team Management App then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Connecteam Team Management App not working


2. Fix Connecteam Team Management App Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Connecteam Team Management App be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Connecteam Team Management App not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Connecteam Team Management App may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • I do not want the account. You made it by mistake. I did not have enough information about how to use the application. Thank you

    — by ליאן צרוצר 1 year ago

  • I would like to delete my account because it seems too difficult for my employees to work with it. Thank you.

    — by Veronica Vitsri 1 year ago

  • Dear Connecteam Support Team,

    I am writing to request the deletion of my Connecteam account with the email address xuan.ngo@redacted. I have been using this account to register and test your software, but my company has recently upgraded to the Pro plan and I need to activate and use the new account with the Company Code: 528302 (Mr Võ Thanh Lộc).

    Could you please delete my current account so that I can use the new one? Thank you for your attention to this matter.

    Best regards,
    Xuân

    — by Ngô Thanh Xuân 1 year ago

  • I would like to delete my account and company because I am no longer using it. Thank you.

    — by Elijah Carter 1 year ago

  • I think the company i applied for its fraud

    — by Sehajpal 1 year ago

  • We are no longer using this account

    — by Raza Abdullah 2 years ago

  • Good Day,

    We are requesting to delete the account since our small business will no longer use it. We only tried it as a trial but unfortunately, we might not be able to sustain it.

    — by Katreena Ubongen 2 years ago

  • The website I thought was for creating collage timetable not a job scheduler

    — by Sofia Hughes 2 years ago

  • Hi, I’m an employee, but the prompt to this app led me to create my own account as a business. I need to delete this account.

    — by Maura A Seaman 2 years ago

  • I want to delete my account

    — by Ceci Kao 2 years ago

  • Im an employee of a company that uses this app, but the prompts guided me to create an account as if I have.my own company. I need to delete my account and start over. Thanks.

    — by Wade Carter 2 years ago

  • I made an account to test if I wanted to use it, but I have decided I do not need it. I request you delete it under GDPR. Please delete my account for the KEM Company (Company code: 373953).

    — by Kristen Minehart 2 years ago