Contact ServiceDesk Plus | On-premises Customer Service

Why should I report an Issue with ServiceDesk Plus | On-premises?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of ManageEngine to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Technicians can also manage requests, approvals, and tasks on the go, be it handling IT, HR, legal, or finance service desks.

2. Review and approve service requests and changes from your mobile device.

3. Employees can find answers or get the services they need, anytime and from anywhere, with the mobile app powered by ServiceDesk Plus.

4. Assets: Add assets through bar code/QR code scan, view details, and gain access to remote Windows machines.

5. If you haven't installed ServiceDesk Plus yet, go ahead and try out the fully featured, 30-day, free trial at mnge. it/try-ITSM-now.

6. Tasks: Break down requests into tasks, assign them, and track progress.

7. Calendar integration: View all your pending tickets as events on your mobile calendar app.

8. Requests: Create, view, edit, and resolve requests.

9. To log in, your organization must have downloaded and installed the ServiceDesk Plus app or must have an account with ServiceDesk Plus.

10. Change approval: CAB members can quickly approve change requests.

11. The platform combines ITSM essentials and ITAM with enterprise service management capabilities.

1. And before you ask about connection, yes my connection is fine.Hi Mobile apps team , I'm using latest version but now Unable to login ,error: wrong username password.No issue login via web.only mobile apps have this issue.

2. If am floorwalker I want the app to work without having to use my exchange server for email notifications! Sort it out for the next update please.

3. Any timelines on a reskin and update?Organize filters function does not work which means I always get a view that I'm not interested in when I start the app.

4. No issue with mobile app permission.Please check.Having worked with multiple ME products, this app is visually unappealing.

5. For now it's back to the browser on my phone.Thanks for this ManageEngine Team! I love that at any point I can quickly add a new request straight from my phone, and review existing tickets and their notes, all without needing my computer.

6. in comparison to the Desktop Central app which is visually appealing and strong with functionality, this app needs to much work to get it to competitor equivalents like FreshService, SysAid, ServiceNow.

7. No internet connectivity issue.already generate new API.still unable to login until now.

8. Did the latest update to 5.8 and now get the please wait after SAML login.

9. Update 5.8 broke saml login.

10. I don't have certificate server not want to buy SSL for the app on the WLAN so why not support plain old http please.

11. Recommended!Update: after submitting issue to support, they were quick to resolve.

1. Fix ServiceDesk Plus | On-premises Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart ServiceDesk Plus | On-premises: Restarting the app will resolve most errors.
2. Update the ServiceDesk Plus | On-premises App. Here is how:
   1. On Android goto PlayStore » Search for "ServiceDesk Plus | On-premises" » Open ServiceDesk Plus | On-premises » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for ServiceDesk Plus | On-premises » click "UPDATE".
3. Clear ServiceDesk Plus | On-premises app cache: Clearing cached data will force your app to retrieve the latest data directly from ServiceDesk Plus | On-premises servers.
   1. On Android, goto Settings » Apps » Select "ServiceDesk Plus | On-premises" » click Storage » click "Clear Cache".
4. Check ServiceDesk Plus | On-premises app permissions. If any of these permissions required to use your device's features are disenabled, ServiceDesk Plus | On-premises might not work.
5. Uninstall and reinstall ServiceDesk Plus | On-premises. If nothing else has worked, completely uninstall ServiceDesk Plus | On-premises then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing ServiceDesk Plus | On-premises not working

2. Fix ServiceDesk Plus | On-premises Server issues & Internet Connection

1. Check network connection: An unstable Internet will make ServiceDesk Plus | On-premises be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to ServiceDesk Plus | On-premises not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, ServiceDesk Plus | On-premises may not be able to connect to the Internet when running in the background.