Published by Paessler AG on Oct 31, 2023

Report an issue with PRTG.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with PRTG for Android?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Paessler AG to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact PRTG for Android image 1 contact PRTG for Android image 2

PRTG Customer Insights

1. Very easy to use and read the Syslog monitor messages that my home router is sending to PRTG.Hi, we need to install this app on our office mobile phone (model Redmi, android version 4.4.4). I managed to to install but during when setting up the account, getting error 'Could not retrieve the passhash.

2. Some feedback on current app however: -Widgets are now too big -Acknowledge alert indefinitely now throws an error about time and adjusts it to 1 minute, defeats the purpose of indefinite ack -widgets complaining about app power settings/sleep when this is not the caseGreat app but theres 2 ongoing issues I'm experiencing: 1.

3. Had to remove the app, reinstall, reconfigure, and then it would start notifying me again.I installed it on my Android 9 smartphone a Moto One Macro and easily connected it my PRTG installation on my LAN over WiFi.

4. Also Alarm stopped working in background due to frequent crashLatest version of app is not compatible with the latest version of the petg server.

5. Any advice would be appreciated 🙂Please return original or improve WIDGETS! Too large, not adjustable as (gauges take up 1/3 of homepage).

6. "Channel" Gauge (formerly cool minimalist widget) was ruined with text to left (makes too wide) and unnecessary checkboxes with title.

7. Pressing on a push notification opens the app but it loops/gets stuck with the spinning wheel, not taking you to the sensor.

8. Excellent product, been using for years! Through many versions it has improved significantly and is an invaluable tool if set up correctly, couldnt not do without it.

9. Please bring back old widgets (even as "additional" widgets since there are so few).Thank you for this program.

10. One thing about prtg that could use improvement is to send less emails.

11. Widgets stop updating after a while.

Steps to Troubleshoot & Fix PRTG Issues

1. Fix PRTG Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart PRTG: Restarting the app will resolve most errors.
  2. Update the PRTG App. Here is how:
    1. On Android goto PlayStore » Search for "PRTG" » Open PRTG for Android » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for PRTG » click "UPDATE".
  3. Clear PRTG for Android app cache: Clearing cached data will force your app to retrieve the latest data directly from PRTG servers.
    1. On Android, goto Settings » Apps » Select "PRTG for Android" » click Storage » click "Clear Cache".
  4. Check PRTG app permissions. If any of these permissions required to use your device's features are disenabled, PRTG might not work.
  5. Uninstall and reinstall PRTG. If nothing else has worked, completely uninstall PRTG then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing PRTG not working


2. Fix PRTG Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make PRTG be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to PRTG not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, PRTG may not be able to connect to the Internet when running in the background.

Reported Issues