Contact LiveChat Customer Service

Why should I report an Issue with LiveChat - Customer service?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of LiveChat, Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Support customers on the go with LiveChat and offer a superb customer experience at all times.

2. Support customers throughout their buying journey to improve customer experience and increase your sales.

3. LiveChat is a customer service platform that delights your customers and fuels your sales.

4. Install LiveChat on your mobile and improve your customer service in minutes.

5. Offer customer support to several visitors at a time, and reply faster, keeping customer satisfaction high.

6. Speed up your customer support with ease and boost customer satisfaction.

7. Customer support was never easier. 30,000+ companies around the world can’t be wrong!

8. Streamline your customer service automatically routing chats to the right teams.

9. Use automated greetings to recommend products, make announcements, and engage customers based on their behavior on the website.

10. Scale your customer service the smart way.

11. Engage prospective customers while they’re still on your website.

1. "If it's not broken....don't fix it" - somebody wiseThe app is absolutely useless - it doesn't work in background mode and do not send push notifications about new chats at all! After I open it I always see waiting for network/updating statuses, only after that I see actual chats.

2. Still working on Android mobile phone.Live Chat is a wonderful chat service, the best! I rely on it as a major part of communicating with my customers.

3. It means that I need to keep it open and keep my phone screen unlocked to do my job.Notifications do not come through and their support have no explanation or assistance.

4. Last time I checked this app was six months ago, and today (August 6, 2021) I can say that 99% of any previous bugs have been fixed! So glad to see that! So now I am using the Android app as well as the Windows 10 desktop Livechat ap.

5. The problem is when on lock screen, the app does not notify me when there are customers in the queue.

6. Now the login screen appears to enter details but then disappears and reverts back to the original login screen.

7. But why can not suspend? I also contacted live chat about this but still no update.

8. I'm stuck in a login loop.Always great but new update has stopped the app working on Chromebook.

9. Therefore I have to turn on the phone screen all the time.

10. Also new incoming chats are delayed by a few minsI use this app for work.

11. If I click "continue with live chat", I get back to the slides.

1. Fix LiveChat Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart LiveChat: Restarting the app will resolve most errors.
2. Update the LiveChat App. Here is how:
   1. On Android goto PlayStore » Search for "LiveChat" » Open LiveChat - Customer service » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for LiveChat » click "UPDATE".
3. Clear LiveChat - Customer service app cache: Clearing cached data will force your app to retrieve the latest data directly from LiveChat servers.
   1. On Android, goto Settings » Apps » Select "LiveChat - Customer service" » click Storage » click "Clear Cache".
4. Check LiveChat app permissions. If any of these permissions required to use your device's features are disenabled, LiveChat might not work.
5. Uninstall and reinstall LiveChat. If nothing else has worked, completely uninstall LiveChat then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing LiveChat not working

2. Fix LiveChat Server issues & Internet Connection

1. Check network connection: An unstable Internet will make LiveChat be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to LiveChat not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, LiveChat may not be able to connect to the Internet when running in the background.