Contact Freedom Network Customer Service

Why should I report an Issue with Freedom Network?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of 3line Card Management to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Freedom Network is an agency banking brand powered by 3Line Card Management Limited, it is a network of Agent Clusters performing financial transaction on behalf of financial institutions (Commercial Banks), and other third party service provider (DSTV, PHCN) to a target end customer.

2. The Freedom Network comprises of a Mobile Application, the agent network cluster, partnering commercial banks as well as third party service providers.

3. Under the Freedom Network, an agent can open a tier 1 account across any of our partnering banks, in addition to this.

4. An agent can also perform deposit transaction for a customer into any commercial bank, card based withdrawal transaction can also be performed on our Android POS terminal. freedomnetwork@3lineng. com, clientengagement@3lineng.

1. However, there is room for improvement.This app is very good but the problem am having with it is u can not use it to refund back to customer when they are debitedWhat is going on? over three days i deposited #12,000 NGN to someone and uptill now the person has not received it but the report was successful, only to wake this morning i could not log into my wallet, the system prompted me to update my app which i did but still the same result please you should do something fast about it because i have over #100,000 NGN in that wallet, this was i lost #15,300 NGN in this same network.Freedom Network need more hands in customer services.

2. 👷I love using your app to withdraw but once it comes to airtime, bills and deposit, that's where the problem is, that's why I stopped using your pos Bcos on several occasions I sent money to my bank account so that I can go withdraw cash from the bank only to reach there and discover that the money did not drop and it takes days before it gets resolved, leaving me helpless and frustratedSo I had over #70,000 on the app the last time I checked.

3. I can be sure that freedom network is working on improving the user experience of these application and both functional & non-functional requirements are been upgraded daily.

4. People like Deborah Ogidiowei... She has been the one always giving the accurate feedback.

5. Well a lot has been done and seamless updates have been made to the application so far.

6. I found just #4,000 and there was no transaction history for how I lost my#70,000 This is the worst POS service I have ever encountered.

7. I'm giving 1star because there is no option for zero star or minus 1million star.

8. I strongly recommend 👌Freedom network is good.

9. Raising dispute and spending weeks before it is attended to is not ideal.

10. Alot has improved since the last system upgrade.

11. At least, withing 24-48hrs, it should be attended to with feedback.

1. Fix Freedom Network Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Freedom Network: Restarting the app will resolve most errors.
2. Update the Freedom Network App. Here is how:
   1. On Android goto PlayStore » Search for "Freedom Network" » Open Freedom Network » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Freedom Network » click "UPDATE".
3. Clear Freedom Network app cache: Clearing cached data will force your app to retrieve the latest data directly from Freedom Network servers.
   1. On Android, goto Settings » Apps » Select "Freedom Network" » click Storage » click "Clear Cache".
4. Check Freedom Network app permissions. If any of these permissions required to use your device's features are disenabled, Freedom Network might not work.
5. Uninstall and reinstall Freedom Network. If nothing else has worked, completely uninstall Freedom Network then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Freedom Network not working

2. Fix Freedom Network Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Freedom Network be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Freedom Network not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Freedom Network may not be able to connect to the Internet when running in the background.