Contact OTC Network Customer Service

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1. It needs a generated list of items like the web version, sorted by three levels of refined screening.JUST A MOMENT - We're processing your info...... spins and spins for 7 hours.

2. Unless this App includes an actual list of approved items, as the web does, it is frustrating and useless!!!!!!! OTC approved items are so random that you could spend hours scanning everything.

3. What good is a program that doesn't work? REMOVE it or FIX THE PROBLEM! No acknowledgment of the problem from the staff! I tried again after MONTHS, STILL WON'T WORK!👎👎👎👎👎It's ridiculous that you have to scan each item and "guess" which item MIGHT be.

4. And to those who want to see the full list, just save the web page to a PDF file and put it on your phone.I installed it on TWO DIFFERENT OS of Android phones (one running a very new version, one an older version) and it never went past the splash screen.

5. Why do I have to sign in each time!! Harder to scan items, and as the main shopper I used to be able to have my husband's card and mine on the same app so I could see both balances.

6. But as it is, this app is not well thought out and is VERY FRUSTRATINGIt's pretty straightforward, gives you your balance, let's you scan products to see if they are approved items or not and well that's about it.

7. If there were a list on this App you could use the scan as a backup just to scan for items that might have not been put on the list yet.

8. Not to mention I can't figure out the brand names and I was able to purchased items that weren't on the list.

9. It worked fine last year.Update: They brought back the old version! It works so much smoother!! And I can have my card and my husband's and see the balance now! Thanks! If I could give it a zero I would.

10. I wish the app had a link or something to the list of all the approved items.

11. 🤷 With that said, the items I am able to purchase save me a great deal between vitamins, and allergy medication.So correct me if I'm wrong.

1. Fix OTC Network Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart OTC Network: Restarting the app will resolve most errors.
2. Update the OTC Network App. Here is how:
   1. On Android goto PlayStore » Search for "OTC Network" » Open OTC Network » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for OTC Network » click "UPDATE".
3. Clear OTC Network app cache: Clearing cached data will force your app to retrieve the latest data directly from OTC Network servers.
   1. On Android, goto Settings » Apps » Select "OTC Network" » click Storage » click "Clear Cache".
4. Check OTC Network app permissions. If any of these permissions required to use your device's features are disenabled, OTC Network might not work.
5. Uninstall and reinstall OTC Network. If nothing else has worked, completely uninstall OTC Network then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing OTC Network not working

2. Fix OTC Network Server issues & Internet Connection

1. Check network connection: An unstable Internet will make OTC Network be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to OTC Network not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, OTC Network may not be able to connect to the Internet when running in the background.