Published by Motorola Mobility LLC.

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Why should I report an Issue with Moto File Manager?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Motorola Mobility LLC. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Moto File Manager

1. It’s quick and easy to access files in each category. -File operations - allows you to copy, move, rename, delete, compress and decompress ZIP files, create encrypted ZIP files and share files. -Storage info - Easily see the location of each category file and the SD card usage. -One key transfer - One click to transfer all picture, music and video files from the phone’s internal storage to the external SD card.

2. Motorola File Manager helps you handle all your files whether they are stored in your device's main storage or microSD card. -File category - Browse files easily by category right from Motorola File Manager’s home screen: picture, music, videos, archive, documents and recent files.

3. Manage your files efficiently and easily with Motorola File Manager!

4. Transferred files are stored in the FileBrowser folder in the external SD card. -Global search - Search in all folders and files of the device. -Remote Management - Conveniently browse files on the device from your computer with remote management.

Moto File Manager Customer Insights

1. Doesn't have "select all" feature for moving files from internal to external storage, does not have any option to set default save place, uses a circle icon design which doesn't work in a file manager which should be a square or rectangle so we can see what's there.

2. More options are needed for this file manager, and right now, it's only a little bit better than the horrible default file manager this Motorola G6 Play comes with.This app can let me shuffle files around on my PC using Windows File Explorer via an ftp connection over my WiFi router without any other network app.

3. I was using ES FILE EXPLORE earlier was having that feature but since google removed from play store due to data security issue, I uninstalled that app.Does not appear on app list, must open from settings/app name.

4. Please move the file to a public folder" or "PlayerPro doesn't support the file format." I am using Solid Explorer also, and here I don't have any such problem.This file manager works like a dream.

5. When open it does not show files by location, only by file type and doesn't even show the path to let you know where the file is located, doesn't seen to support deleting files, which is a i wanted it for.

6. This mod manager is great! The only additional feature I'd recommend is adding the ability to create a .nomedia file.So far, I have liked most of the Moto utility apps.

7. Another weird problem I am facing is that I can't play my mp3 files from here by tapping on a particular mp3 file and selecting either musicolet or PlayerPro music player.

8. It's still not quite Windows Explorer, but the assorted folders are presented in a convenient arrangement.If this app will have option for creating a file shortcut on desktop/launcher of android phone, it will be an added advantage.

9. If shortcut of the file is created (same like windows desktop file shortcut), it will allow to open file directly without searching in the file manager.

10. it has potential, though at this moment in time has been badly neglected and still fails at being truly useful.This app is a nice and simple file manager.

11. For instance, Renaming a file, you'll develop a habit of going straight to Moto File Manager instead.

Steps to Troubleshoot & Fix Moto File Manager Issues

1. Fix Moto File Manager Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Moto File Manager: Restarting the app will resolve most errors.
  2. Update the Moto File Manager App. Here is how:
    1. On Android goto PlayStore » Search for "Moto File Manager" » Open Moto File Manager » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Moto File Manager » click "UPDATE".
  3. Clear Moto File Manager app cache: Clearing cached data will force your app to retrieve the latest data directly from Moto File Manager servers.
    1. On Android, goto Settings » Apps » Select "Moto File Manager" » click Storage » click "Clear Cache".
  4. Check Moto File Manager app permissions. If any of these permissions required to use your device's features are disenabled, Moto File Manager might not work.
  5. Uninstall and reinstall Moto File Manager. If nothing else has worked, completely uninstall Moto File Manager then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Moto File Manager not working


2. Fix Moto File Manager Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Moto File Manager be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Moto File Manager not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Moto File Manager may not be able to connect to the Internet when running in the background.

Reported Issues