Contact Motorized Camera Customer Service

Why should I report an Issue with Motorized Camera?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Active Asia Ltd. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Look foward to future updates to test improvements and reliability.Okay, so to pair the camera with your wifi initially, your phone makes a signal noise, witch my girlfriends iphone didn't make but my samsung galaxy s9 did, then you can connect your camera to the wifi, etc.

2. It won't let me connect to the Wi-Fi, the only time I can actually look through the camera and use it, is when I'm connected to the camera Wi-Fi, but as soon as I want to connect to my home Wi-Fi it will not connect, I enter it in manually and says connection successful every time but guess what? It's not fuc**g connected! So I can only watch my dogs when I'm already home.

3. And I can't access wifi settings in app as says phone and camera need to be on same network.

4. Can't work out how to enable motion detection alerts or change the time on camera as it's showing an hour behind.

5. im using the app to monitor my epileptic son, set up yo trigger my phone if he moves during his sleep, so far its working perfect other than when it looses connection, the alert system also stops...only other issue, i can't seem to find any way of setting the clock, its an hour out.

6. Waste of $40 and too late to refund :(The recordings to memory card is awful, it either says insert memory card (when there's already one inserted), playback failed on the files when it's recorded something, or when it finally records and opens the file it plays 3 seconds of footage then freezes.

7. Camera takes good quality video however the process of retrieving via app is painful due to the buggy nature of the app.

8. Even when standing next to the camera it fails to connect about 80% of the time.

9. When I do get it to connect it occasionally connects to someone else's camera, which is pretty scary.I agree with all the 1 star reviews.

10. Also, a couple of times the app has failed to connect to the camera but shutting the app down and restarting fixes that.

11. Unlike other reviewers, the app connects to my camera while using 4G data as well as using my home network.

1. Fix Motorized Camera Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Motorized Camera: Restarting the app will resolve most errors.
2. Update the Motorized Camera App. Here is how:
   1. On Android goto PlayStore » Search for "Motorized Camera" » Open Motorized Camera » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Motorized Camera » click "UPDATE".
3. Clear Motorized Camera app cache: Clearing cached data will force your app to retrieve the latest data directly from Motorized Camera servers.
   1. On Android, goto Settings » Apps » Select "Motorized Camera" » click Storage » click "Clear Cache".
4. Check Motorized Camera app permissions. If any of these permissions required to use your device's features are disenabled, Motorized Camera might not work.
5. Uninstall and reinstall Motorized Camera. If nothing else has worked, completely uninstall Motorized Camera then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Motorized Camera not working

2. Fix Motorized Camera Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Motorized Camera be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Motorized Camera not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Motorized Camera may not be able to connect to the Internet when running in the background.