Published by Lafayette General Health System, Inc on Nov 9, 2023

Report an issue with Ochsner Lafayette General Heal.
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Why should I report an Issue with Ochsner Lafayette General Heal?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Lafayette General Health System, Inc to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Ochsner Lafayette General Heal

1. A virtual video chat makes receiving care for common ailments affordable, convenient and fast.

2. Health Anywhere allows you to speak to a provider on your time – 24 hours a day.

3. It's easy to use, private and secure.

4. Health Anywhere is great during overnight hours, when you’re on the road for vacation or work, or when anything prevents you from making it to the doctor’s office.

Ochsner Lafayette General Heal Customer Insights

1. This may have been either our connection or something else.Excellent experience! I really appreciated being able to speak to a health professional at home rather than have to go into an urgent care center.I have used this service twice, both experiences were quick and easy.This app is amazing and I love that I can talk to my doctor instead of going to the emergency room I give this app a 5-star rating and would gladly recommend this appThe most friendly and welcoming nurse practitioner I have ever encountered.

2. This app is a literal lifesaver!! With covid being rampant (and me having an injury that prevents me from driving) having this is essential! The app is easy to use, and the providers really listen and care.They have better doctors and nurses here at lafayette general online than they do in person at the same place.

3. I will say the audio cuts out a bit at times but it wasn't awful especially since I didn't have to go anywhere for it.This was an amazing and convenient experience.

4. Thanks so much Lafayette General Health!Great telemed docs.

5. Great people and great service.Audio and video froze a few times.

6. My wife was so very satisfied.Easy to use and my appointments were quick.

7. No going out in public an despising yourself or others to infectious diseases.

8. Can call in meds (abx, migraine, etc) if needed.

9. I never had to wait more than a minute or two to talk to the doctor.

10. I couldn't be more pleased with this service.

11. Easy to reach.

Steps to Troubleshoot & Fix Ochsner Lafayette General Heal Issues

1. Fix Ochsner Lafayette General Heal Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Ochsner Lafayette General Heal: Restarting the app will resolve most errors.
  2. Update the Ochsner Lafayette General Heal App. Here is how:
    1. On Android goto PlayStore » Search for "Ochsner Lafayette General Heal" » Open Ochsner Lafayette General Heal » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Ochsner Lafayette General Heal » click "UPDATE".
  3. Clear Ochsner Lafayette General Heal app cache: Clearing cached data will force your app to retrieve the latest data directly from Ochsner Lafayette General Heal servers.
    1. On Android, goto Settings » Apps » Select "Ochsner Lafayette General Heal" » click Storage » click "Clear Cache".
  4. Check Ochsner Lafayette General Heal app permissions. If any of these permissions required to use your device's features are disenabled, Ochsner Lafayette General Heal might not work.
  5. Uninstall and reinstall Ochsner Lafayette General Heal. If nothing else has worked, completely uninstall Ochsner Lafayette General Heal then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Ochsner Lafayette General Heal not working


2. Fix Ochsner Lafayette General Heal Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Ochsner Lafayette General Heal be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Ochsner Lafayette General Heal not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Ochsner Lafayette General Heal may not be able to connect to the Internet when running in the background.

Reported Issues