Contact Keto-Mojo Classic Customer Service

Why should I report an Issue with Keto-Mojo Classic?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of KETO-MOJO to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. I'm going to have to track my readings manually, which is fine, but what's the point of the app? Update 5/2/20: the device is still timing out before syncing even after the latest app version release.I am just getting ready to re-install the app for the 3rd time since the last 2 updates.

2. *facepalm* I can't wait to try it out! Will update again later once I've used it a bit, AWESOME CUSTOMER SERVICE I'm not sure why but I can't get my phone to sync! I watched the how to video on the website, the blue light flashes, and the devise shows up in my bluetooth settings.

3. But when I try to sync it says "connection error"I had some issues with the new meter and strips, and thought that once I spent some time with support to get those solved, everything would be fine.

4. I am not sure if upgrading to the new meter would be a good thing or only make matters worse.*Updated (5/4/2020) Developer replied very quickly and their suggestion worked; I needed to make sure location services is running when syncing.

5. The meter itself works okay (although I preferred the older model, honestly), but if you're looking for a complete solution (app and meter) look elsewhere, as I'm going to do as soon as I finish the strips that were bundled with the upgraded meter.When I first got the app, I noted two bugs.

6. On the whole, the entire Keto-Mojo team- from customer service to developers- has been exceptional!Edit: it doesnt update any new readings, will only show the first day I used it.

7. Since my husband and I share a meter, it'd be nice to separate our readings from each other.I struggled to connect for a long time.

8. Very disappointed that this feature doesn't work as described.A few months ago when I got this, when I sync, everything shows up great on the app.

9. (5/4/2020) Unable to sync to my phone (LG G6) using the Bluetooth feature.

10. Yes, I can see the meter listed under listing of bluetooth devices available on the phone settings.

11. Second, my most recent readings weren't showing after a sync.

1. Fix Keto-Mojo Classic Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Keto-Mojo Classic: Restarting the app will resolve most errors.
2. Update the Keto-Mojo Classic App. Here is how:
   1. On Android goto PlayStore » Search for "Keto-Mojo Classic" » Open Keto-Mojo Classic » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Keto-Mojo Classic » click "UPDATE".
3. Clear Keto-Mojo Classic app cache: Clearing cached data will force your app to retrieve the latest data directly from Keto-Mojo Classic servers.
   1. On Android, goto Settings » Apps » Select "Keto-Mojo Classic" » click Storage » click "Clear Cache".
4. Check Keto-Mojo Classic app permissions. If any of these permissions required to use your device's features are disenabled, Keto-Mojo Classic might not work.
5. Uninstall and reinstall Keto-Mojo Classic. If nothing else has worked, completely uninstall Keto-Mojo Classic then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Keto-Mojo Classic not working

2. Fix Keto-Mojo Classic Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Keto-Mojo Classic be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Keto-Mojo Classic not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Keto-Mojo Classic may not be able to connect to the Internet when running in the background.