Contact KBC Brussels Customer Service

Why should I report an Issue with KBC Brussels Mobile?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of KBC Groep NV to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The interface is not pratical or fast as the previous one, even worse, I can't input the figures (values) in the dedicate field as the "big minimalist blank space" cannot read the numbers I type! The result is disastrous: I am prevented to conclude any money transfer due to the absence of values! What to do now??Absolutelly not a must have.

2. i had to install on the tablet just to get the other options!The new version has a major issue: if you go to a transaction details you cannot copy the 'communication' field or any other detail.

3. Supports told me it is possible to select the account for the QR code transaction but it's not.. That's a really dumb bug, could you test the fundamentals before rolling out useless features? Otherwise great service at KBC1.

4. It's been more than a month since cards cannot be enrolled in Android pay or Fitbit pay and there's no official communication on this, I've had to find out about it over the phone, not to mention there are no updates on a possible solution.

5. Then hv to wait over a week to finally log in to this version, since code was not sent in sms since at first the login happened to the French app with this phone number.

6. Bug report: whichever account I choose to do a QR code scan from ends up taking the money from the first account listed at the top of the landing screen.

7. The mobile app didn't work for 3 weeks until a solution was found, not allowing to login.The app is very good and all in all quite easy experience, all put together in a nice app.

8. The French one gives error in certain menus, that bcz English is selected, and the menu is not available in English (eg deals).

9. It does not inform you that the parking rules are in effect or not due to the time, it does not keep any notification on your phone, only if you open the app.

10. It charged me an amount of 12 euros for a whole day... Kbc, this is a disgrace.I really do not find the new updated version a success.

11. however the android version has less options than the iOS version for the tablet.

1. Fix KBC Brussels Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart KBC Brussels: Restarting the app will resolve most errors.
2. Update the KBC Brussels App. Here is how:
   1. On Android goto PlayStore » Search for "KBC Brussels" » Open KBC Brussels Mobile » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for KBC Brussels » click "UPDATE".
3. Clear KBC Brussels Mobile app cache: Clearing cached data will force your app to retrieve the latest data directly from KBC Brussels servers.
   1. On Android, goto Settings » Apps » Select "KBC Brussels Mobile" » click Storage » click "Clear Cache".
4. Check KBC Brussels app permissions. If any of these permissions required to use your device's features are disenabled, KBC Brussels might not work.
5. Uninstall and reinstall KBC Brussels. If nothing else has worked, completely uninstall KBC Brussels then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing KBC Brussels not working

2. Fix KBC Brussels Server issues & Internet Connection

1. Check network connection: An unstable Internet will make KBC Brussels be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to KBC Brussels not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, KBC Brussels may not be able to connect to the Internet when running in the background.