Contact Rollei Smart Gimbal 2 Customer Service

Why should I report an Issue with Rollei Smart Gimbal 2?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Rollei GmbH to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. My mobile phone has a very good camera supporting UHD but this app doesn't support these resolutions.

2. The manual only shows how to connect the app to the gimbal, but not how to actually use anything, and I can't find any tutorial or guide by Rollei, and none by any third parties either.

3. Then the gimbal starts beeping at me, but doesn't show any indication of what might be wrong.

4. I could figure out how to get it to move for a couple of seconds, but then it just flops down for no apparent reason and becomes unresoponsive.

5. Zoom and trigger button works, though.Limited resolutions and functionalities in S10+.

6. As it is, I might as well have tied my phone to a slightly fancy stick.

7. So I can't take advantage of the camera.

8. Maybe it can do what it's supposed to, but it's hard to know.

1. Fix Rollei Smart Gimbal 2 Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Rollei Smart Gimbal 2: Restarting the app will resolve most errors.
2. Update the Rollei Smart Gimbal 2 App. Here is how:
   1. On Android goto PlayStore » Search for "Rollei Smart Gimbal 2" » Open Rollei Smart Gimbal 2 » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Rollei Smart Gimbal 2 » click "UPDATE".
3. Clear Rollei Smart Gimbal 2 app cache: Clearing cached data will force your app to retrieve the latest data directly from Rollei Smart Gimbal 2 servers.
   1. On Android, goto Settings » Apps » Select "Rollei Smart Gimbal 2" » click Storage » click "Clear Cache".
4. Check Rollei Smart Gimbal 2 app permissions. If any of these permissions required to use your device's features are disenabled, Rollei Smart Gimbal 2 might not work.
5. Uninstall and reinstall Rollei Smart Gimbal 2. If nothing else has worked, completely uninstall Rollei Smart Gimbal 2 then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Rollei Smart Gimbal 2 not working

2. Fix Rollei Smart Gimbal 2 Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Rollei Smart Gimbal 2 be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Rollei Smart Gimbal 2 not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Rollei Smart Gimbal 2 may not be able to connect to the Internet when running in the background.