Contact Rollei GO! Customer Service

Why should I report an Issue with Rollei GO!?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Rollei GmbH to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. At the time, there is, as always, a big difference between the functions available in the Android App and the ones available in the iOS App, for example there is no 4K target tracking in Android, it works just fine with the iOS one.

2. Another problem is the pictures taken are saved like some sort of video file, which the phone does not recognize, hence you have to use the app to view them.I'm not a technical idiot, but I can't get this to work.

3. Unlesss you really need the 360deegree turn mode, do not buy this product.I'm giving up and will buy an osmoIt works fine.

4. Also, the Video Resolutions are so limited on Android compared to iOS, like for example 4K 60fps and more.

5. Lastly, I can not charge by wireless (quickly press power button 2 times).

6. My phone has the most recent software, I searched all manuals.

7. The app keeps freezing everytime I use the 'start recording' button.

8. Especially, there is no SLOW MOTION mode for Samsung Galaxy A9 (2018).

9. Do you have any helps?I can't connect the gimbal to my phone.

10. I searched the menues of gimbal and app far and wide.

11. I can't find any forum or support where one can google an issue.

1. Fix Rollei GO! Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Rollei GO!: Restarting the app will resolve most errors.
2. Update the Rollei GO! App. Here is how:
   1. On Android goto PlayStore » Search for "Rollei GO!" » Open Rollei GO! » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Rollei GO! » click "UPDATE".
3. Clear Rollei GO! app cache: Clearing cached data will force your app to retrieve the latest data directly from Rollei GO! servers.
   1. On Android, goto Settings » Apps » Select "Rollei GO!" » click Storage » click "Clear Cache".
4. Check Rollei GO! app permissions. If any of these permissions required to use your device's features are disenabled, Rollei GO! might not work.
5. Uninstall and reinstall Rollei GO!. If nothing else has worked, completely uninstall Rollei GO! then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Rollei GO! not working

2. Fix Rollei GO! Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Rollei GO! be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Rollei GO! not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Rollei GO! may not be able to connect to the Internet when running in the background.