Published by Rollei GmbH

Report an issue with Rollei Pro Actioncam Gimbal App.
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Why should I report an Issue with Rollei Pro Actioncam Gimbal App?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Rollei GmbH to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

Rollei Pro Actioncam Gimbal App Customer Insights

1. Bad😡When trying to connect my Samsung S10e to the gimbal the app crashes.

2. I hope a fix will come soon.Impossible to use on a Samsung Galaxy J5 too with Android 9.0! Can"t connect the device, the app freezing, log out.

3. (Angry face!)Impossible to use on a Huawei Mate 10 Pro with Android 9.0!Crashes as soon as I hit connect.

4. No reason logic or otherwise for a gimbal to use location other than to spy on peoples habits and whereabouts.

5. Latest update actually made the motion timelapse worse! Never a Rollei product again.

6. The motion timelapse function is broken.

7. Serious security issue for those that need be protected.

8. The original app from Hohem seems to be correct in this matter.

9. Without allowing location app will not start.

10. Have sent a crash report.

11. UselessCrash at connectWorks so so.

Steps to Troubleshoot & Fix Rollei Pro Actioncam Gimbal App Issues

1. Fix Rollei Pro Actioncam Gimbal App Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Rollei Pro Actioncam Gimbal App: Restarting the app will resolve most errors.
  2. Update the Rollei Pro Actioncam Gimbal App App. Here is how:
    1. On Android goto PlayStore » Search for "Rollei Pro Actioncam Gimbal App" » Open Rollei Pro Actioncam Gimbal App » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Rollei Pro Actioncam Gimbal App » click "UPDATE".
  3. Clear Rollei Pro Actioncam Gimbal App app cache: Clearing cached data will force your app to retrieve the latest data directly from Rollei Pro Actioncam Gimbal App servers.
    1. On Android, goto Settings » Apps » Select "Rollei Pro Actioncam Gimbal App" » click Storage » click "Clear Cache".
  4. Check Rollei Pro Actioncam Gimbal App app permissions. If any of these permissions required to use your device's features are disenabled, Rollei Pro Actioncam Gimbal App might not work.
  5. Uninstall and reinstall Rollei Pro Actioncam Gimbal App. If nothing else has worked, completely uninstall Rollei Pro Actioncam Gimbal App then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Rollei Pro Actioncam Gimbal App not working


2. Fix Rollei Pro Actioncam Gimbal App Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Rollei Pro Actioncam Gimbal App be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Rollei Pro Actioncam Gimbal App not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Rollei Pro Actioncam Gimbal App may not be able to connect to the Internet when running in the background.

Reported Issues