Contact Denver Smart Life Customer Service

Why should I report an Issue with Denver Smart Life?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
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3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. People go to sleep at different times due to work) - It would be nice to have an option to adjust all the start & end times and intervals with more accuracy than just 30 minutes (1 minute or even 5 minute intervals could suffice) - Allow changing the rate which the watch reports heart rate to Google Fit (30 minutes feels too long, maybe allow adjusting with 1 minute or 5 minutes accuracy) - An option would be nice to select which things to sync with Google Fit, rather than syncing everything (maybe a check box to sync only heart rate, steps and/or distance, or everything) - Change your Google project name (when you are setting up the sync with Google Fit, it asks for Google Fit permissions with a dialog like "Allow project-53487733 to access and modify your Google Fit data?", which looks suspicious and not very professional) - Fix the typographical errors in the menus for English languag...

2. Because of that I don't trust any of the other functions and won't be using the tracker anymore.Some feedback (I used the smart watch SW-161): - When I turned off the Google Fit sync, the app removed all the data from the day I first started using the application and the watch (even the data before I had the smart watch was deleted from Google Fit for that day) - It would be nice to be able to adjust when the sleep monitoring starts and ends, rather than hardcode the start time to 10pm (or was it 9pm?) and only allow adjusting the sleep time length.

3. - When zooming in, vertical axis does not scale with the zoom level and it can show the heart rate zones incorrectly - When zooming in the graphs still show the timestamps with 6 hours accuracy (would be nice to see the heart rate and other values to report values with timestamps like "18:15 65bpm" for example) - Otherwise, well done with guiding the Android permissions to allow the application to stay running and keeping the Bluetooth connection connected in the background.

4. The selected city keeps being deleted by the app and unless readded it will not synchronize with the watch.Doesn't register my sleep at all, did it for a week and then just stopped.

5. At times activity data can seize to synchronize and while the watch continues to collect data, it won't make it into the phone.

6. Unreliable connection, not monitoring heartbeat unless requested, unable to carry out update to watch.

7. Sleep monitoring is on and off, heart rate seems to work fine.

8. It is also using a lot of battery of the phone as well as of the watch.

9. Only a full watch reset and loss of data solves it.

10. Watch is far away from a good one when it has no function without connection.

11. The watch itself isn't great either, it randomly restarts and shows that it's January the first although we're in the middle of autumn.

1. Fix Denver Smart Life Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Denver Smart Life: Restarting the app will resolve most errors.
2. Update the Denver Smart Life App. Here is how:
   1. On Android goto PlayStore » Search for "Denver Smart Life" » Open Denver Smart Life » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Denver Smart Life » click "UPDATE".
3. Clear Denver Smart Life app cache: Clearing cached data will force your app to retrieve the latest data directly from Denver Smart Life servers.
   1. On Android, goto Settings » Apps » Select "Denver Smart Life" » click Storage » click "Clear Cache".
4. Check Denver Smart Life app permissions. If any of these permissions required to use your device's features are disenabled, Denver Smart Life might not work.
5. Uninstall and reinstall Denver Smart Life. If nothing else has worked, completely uninstall Denver Smart Life then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Denver Smart Life not working

2. Fix Denver Smart Life Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Denver Smart Life be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Denver Smart Life not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Denver Smart Life may not be able to connect to the Internet when running in the background.