Contact Hello Heart • For heart health Customer Service

Why should I report an Issue with Hello Heart • For heart health?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Hello Heart to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Provided by participating employers and health plans, Hello Heart is a FREE easy-to-use app that empowers you to improve your blood pressure and cholesterol with simple tracking, personalized insights, and daily tips and reminders.

2. Tracking your blood pressure and cholesterol regularly can help you reduce your risk of developing chronic conditions like heart disease or even the event of a heart attack.

3. Our FDA-cleared monitor connects with your phone via Bluetooth so you can track and see your blood pressure and heart rate readings right in the Hello Heart app.

4. More than 50% of people with high blood pressure lower it within 2 weeks of joining Hello Heart.

5. Find out what high, low, or normal blood pressure may mean for your health.

6. Easily import your cholesterol test results from your clinic and sync your Apple Health data, too.

7. Heart health doesn’t have to be hard.

8. And we’ll show you how with a heart healthy tip each time you log in.

9. We think small lifestyle changes are the way to go.

10. We’re committed to complying with HIPAA and adopt strict security standards to safeguard your data.

1. Have tried taking the batteries out of the device, clearing app cache, uninstalling, contact support etc.My Android phone doesn't show the device when I attempt to pair with Bluetooth.

2. The support team for the app is always quick to help with any problems I have had with the app such as seeing my tracking and connecting with the device.The app started having login issues from the past few weeks.

3. I can use a better monitor with a bigger and more comfortable cuff and do the same thing I'm getting now.Every time you do anything in this app, like read a pop-up, or complete any task, it makes a LOUD chiming sound.

4. I'm a developer, it's simple to add a sounds option to app settings, but it's clear they just don't care.Hello Heart is so helpful in keeping a record of your blood pressure and giving you an evaluation of the reading.

5. I understand what the devs were trying to do requiring you to pair via the app, before it will let you proceed, but that approach doesn't work if it can't find it.

6. I wish there was a way to leave notes with significant changes, that way outside factors like work, stress, an event or particular foods could reveal trends in very high or very low pressure.

7. Also, need a way to save the login password.Great specifically for high blood pressure concerns.

8. They need to have a skip option on the pair screen and an option to pair manually via BT settings.

9. Now, I'm back at square one with the app not changing the screen when you hit the pair my device button.

10. (The problem just recently started) Update 2/16/2023- I had to delete and reinstall the app on my phone.

11. I contacted support and they replied, "Please toggle your phone to silent".

1. Fix Hello Heart • For heart health Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Hello Heart • For heart health: Restarting the app will resolve most errors.
2. Update the Hello Heart • For heart health App. Here is how:
   1. On Android goto PlayStore » Search for "Hello Heart • For heart health" » Open Hello Heart • For heart health » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Hello Heart • For heart health » click "UPDATE".
3. Clear Hello Heart • For heart health app cache: Clearing cached data will force your app to retrieve the latest data directly from Hello Heart • For heart health servers.
   1. On Android, goto Settings » Apps » Select "Hello Heart • For heart health" » click Storage » click "Clear Cache".
4. Check Hello Heart • For heart health app permissions. If any of these permissions required to use your device's features are disenabled, Hello Heart • For heart health might not work.
5. Uninstall and reinstall Hello Heart • For heart health. If nothing else has worked, completely uninstall Hello Heart • For heart health then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Hello Heart • For heart health not working

2. Fix Hello Heart • For heart health Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Hello Heart • For heart health be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Hello Heart • For heart health not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Hello Heart • For heart health may not be able to connect to the Internet when running in the background.