Published by Google LLC on Nov 11, 2024

Report an issue with Google Fi Wireless.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with Google Fi Wireless?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Google LLC to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Google Fi Wireless

1. Google Fi is only available to U. S. residents, and isn’t intended for extended international use. 1 5G service not available in all areas. 5G service, speed, and performance depend on many factors including, but not limited to, carrier network capabilities, device configuration and capabilities, network traffic, location, signal strength and signal obstruction. Actual results may vary.

2. Get nationwide 5G for supported phones, 4G LTE, hotspot tethering, and full connectivity for select smartwatches on all plans. 1, 2 Plus, enjoy automatic international coverage while you travel.

3. Google Fi Wireless offers flexible, secure phone plans designed to keep your family connected and safe.

4. On Simply Unlimited, you can use up to 5GB of hotspot tethering. 3 Blocks spam known to Google; may not detect all spam calls. 5 Restrictions apply.

5. For info on Fi speeds, see our Broadband Disclosure. 2 Hotspot tethering counts towards your monthly data usage.

6. All our plans come with great coverage, family safety features, and easy ways to manage your plan in the app.

7. Note: You’ll need to sign up for Google Fi Wireless before you can use the app.

8. Some data is not transmitted through VPN.

9. Use of VPN may increase data costs depending on your plan.

Google Fi Wireless Customer Insights

1. I knew Google didn't operate their own cell towers, but their system of using towers from MULTIPLE different carriers in the SAME town means I experienced terrible service as the call got bounced between different network operators.

2. So if I want to try to order a phone for myself again, I will have to pay even more for my phone.setup service 6 months ago and was told phone was compatible.

3. The quality of the phone service was so poor, I had to switch back to AT&T.

4. Use them at your own risk and hope you never have to call customer service.The app works fine, better than most carriers' apps.

5. Took 6 tries to get a working phone replacement last year and recently they messed up shipping (even though I contacted them to correct it prior to the phone shipping) on a new phone then refused to give me the promo when it was their mess up.

6. Switch now and be happy or keep dealing this.App works fine and haven't had any issues with service in the US or abroad.

7. Sorry!Signal and network switching has nose-dived in the past couple months to the point where I have to turn data off and on to try to get it to switch towers.

8. The customer service experience was horrible they tried to convince me that I deserved it at first then hung up on me.

9. A permanent notification message keeps popping up on my phone asking me to (re-) install the software.

10. it is 100% unacceptable to tell people a phone will work, only to have it not 6 months later with no indication of something changing or any explanation as to why.

11. Now I'll have to reset my phone to clear the Google-spam from it since it is impossible to turn the notification off.

Steps to Troubleshoot & Fix Google Fi Wireless Issues

1. Fix Google Fi Wireless Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Google Fi Wireless: Restarting the app will resolve most errors.
  2. Update the Google Fi Wireless App. Here is how:
    1. On Android goto PlayStore » Search for "Google Fi Wireless" » Open Google Fi Wireless » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Google Fi Wireless » click "UPDATE".
  3. Clear Google Fi Wireless app cache: Clearing cached data will force your app to retrieve the latest data directly from Google Fi Wireless servers.
    1. On Android, goto Settings » Apps » Select "Google Fi Wireless" » click Storage » click "Clear Cache".
  4. Check Google Fi Wireless app permissions. If any of these permissions required to use your device's features are disenabled, Google Fi Wireless might not work.
  5. Uninstall and reinstall Google Fi Wireless. If nothing else has worked, completely uninstall Google Fi Wireless then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Google Fi Wireless not working


2. Fix Google Fi Wireless Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Google Fi Wireless be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Google Fi Wireless not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Google Fi Wireless may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • that page causes me problems my wife thinks I have another phone and this application gives me a lot of spam delete it

    — by Ralph baez 3 years ago