Published by EarthLink, LLC on Mar 28, 2024

Report an issue with Wireless Home Internet.
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Why should I report an Issue with Wireless Home Internet?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of EarthLink, LLC to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Wireless Home Internet

1. Easily access, manage, and improve your EarthLink Wireless Home Internet experience with the official EarthLink Wireless Home Internet app.

2. We make it simple to activate your device, manage your internet service, pay your bill, view your plan, and more — basically, it puts everything in the palm of your hand. No call needed.

Wireless Home Internet Customer Insights

1. THANKS WOULD BE GREATLY APPRECIATED.A JOKE! the whole "Earthlink project" has been a nightmare & I HAVENT EVEN MADE IT THROUGH MY FIRST BILLING CYCLE YET! Pretty much willing to take the hit, screw the contract and just run elsewhere! They understand me I understand them customer support would actually "support" strange concept Earthlink, i know, BUT it does happen, just not in your cubicles! SOME companies pride themselves on offering quality products @ affordable prices & quality support this isn't one of them! BUYER BEWARE!!!I just started with earthlink, and I was told you could not see your bill until the due date, then I am having issues trying to see what I need to pay.

2. Now it won't work at all I give it my email and pass word it says it can't find acc, well I can't pay the bill if I can't get the damn app to work so I guess I'll have to find another internet service.What a horrible company paid the money to activate the modem and it was supposed to be on and working when I plugged it in.

3. Now it just won't work properly anymore!!New customer lots of trouble opening appCharges to much for internetAs a disabled veteran they surly took good care of me and gave me a fairly good deal seems like.

4. This is earthlink.. Your customer service suck, they all answer the phone as if they are sleep so ridiculous!!Was a good app had it for yrs.

5. This is a scam.EarthLink new upgrades will not transfer my email over to my new phone and is a very big disappointment as long as I had it.

6. And my phone keeps saying it's unsafe.so,must be a lot of bugs in it.

7. Another usless app from earthlink.

8. Don't upgrade it because it still doesn't work when you do.

9. Doesn't recognize my password or user ID.

10. Plus again a nightmare to get help.

11. Please, someone in authority read your customers ratings.

Steps to Troubleshoot & Fix Wireless Home Internet Issues

1. Fix Wireless Home Internet Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Wireless Home Internet: Restarting the app will resolve most errors.
  2. Update the Wireless Home Internet App. Here is how:
    1. On Android goto PlayStore » Search for "Wireless Home Internet" » Open Wireless Home Internet » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Wireless Home Internet » click "UPDATE".
  3. Clear Wireless Home Internet app cache: Clearing cached data will force your app to retrieve the latest data directly from Wireless Home Internet servers.
    1. On Android, goto Settings » Apps » Select "Wireless Home Internet" » click Storage » click "Clear Cache".
  4. Check Wireless Home Internet app permissions. If any of these permissions required to use your device's features are disenabled, Wireless Home Internet might not work.
  5. Uninstall and reinstall Wireless Home Internet. If nothing else has worked, completely uninstall Wireless Home Internet then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Wireless Home Internet not working


2. Fix Wireless Home Internet Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Wireless Home Internet be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Wireless Home Internet not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Wireless Home Internet may not be able to connect to the Internet when running in the background.

Reported Issues