Contact Customer Service

Why should I report an Issue with Mobile Data Collection?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of GIS Cloud to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Manage your field staff and share projects with custom forms to field workers by assigning them the collect and update permissions, and they can instantly start collecting data in the field.

2. Access data through GIS Cloud Map Editor, where you can further edit and style your data, overlay with additional data layers analyze data, share data with colleagues with different permissions to collaborate on projects.

3. GIS Cloud Mobile Data Collection is a solution for recording and updating data in the field with mobile devices in real time, also allowing instant data access from the office.

4. To control data accuracy and eliminate errors, make your form fields required, conditional (dependent on other form fields or data input), or persistent.

5. You can create an unlimited number of your own unique forms in the user-friendly form builder, in the connected web app (Mobile Data Collection Portal).

6. Continue working on your data, edit, share, and collaborate through GIS Cloud powerful web Map Editor app.

7. The mobile app enables you to accurately record data, online or offline, by filling in digital custom survey forms.

8. Simply sign into your GIS Cloud account (or sign up for free) and send collected data directly to your GIS Cloud app in the cloud.

9. Collect field data and conduct field surveys faster and easier than ever before.

10. Data is immediately represented on a map, just click on any map feature to access collected data.

11. Use GPS to capture data on the go, or switch to manual and use pinpoint and drawing tools for even better precision.

1. And free version is far too limiting, once you have uploaded data you use your allowable cloud space, even if you delete all data there is no cloud space for you to upload to.When i open the apps ... I want to take a picture... The camera not functioning.... I do manual first i take a picture on my phone camera then go to apps and select button add from album... What the fish 😌😌😌Please this version is the worst version....the older version is better than this.....while working on the map, the map disappears all the time.....I am getting error in exporting my coordinates in csv.

2. I shall contact you via this mail idalot of issues I work for as a data collector for a map application company and we r using this app recently , every few days we have issues ,,makes my job difficultWorks fine and allowed us to setup up monitoring on side in less than an hour.

3. I installed it and tried to login it but it says "0 unknown error" and stopps.One of the best app for data acquisiton.

4. Thank you!Best GIS data collection app.

5. Good job GIS Cloud.Doesnot works.

6. There is not any option to share or exporting this dataset.

7. Edit: Many thanks for your reply.

8. But subscriptions are too expensive.

9. Well deisgned app.

10. Very easy to use.

11. Great work for CRO dews.

1. Fix Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart : Restarting the app will resolve most errors.
2. Update the App. Here is how:
   1. On Android goto PlayStore » Search for "" » Open Mobile Data Collection » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for » click "UPDATE".
3. Clear Mobile Data Collection app cache: Clearing cached data will force your app to retrieve the latest data directly from servers.
   1. On Android, goto Settings » Apps » Select "Mobile Data Collection" » click Storage » click "Clear Cache".
4. Check app permissions. If any of these permissions required to use your device's features are disenabled, might not work.
5. Uninstall and reinstall . If nothing else has worked, completely uninstall then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing not working

2. Fix Server issues & Internet Connection

1. Check network connection: An unstable Internet will make be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, may not be able to connect to the Internet when running in the background.