Contact Via Customer Service

Why should I report an Issue with Via Mobile?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of SVI eSolutions to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. With the power of a Cloud offer and the security of RISQ hosting, it deploys rapidly without requiring installation while leaving you in control of your user accounts and your content.

2. Via’s collaborative suite allows you to enjoy very friendly, experienced and multilingual Web conferencing and training environments.

3. Via Mobile simplifies your communications and your technical problems while going through firewalls and security networks.

4. Rapid and easy access to your meetings and training sessions with ViaMobile videoconferencing!

5. You are thus free to participate with your clients, employees and collaborators at your meetings and distance learning and this, wherever they are located.

6. You can use Via Mobile if you already have a Via account or if you have received an invitation to join an online activity as a participant.

1. Always get disconnected, connection is always lagging, app crashes when you try and change any settings like microphone sound, speaker sound, etc.Worst application ever.

2. Then after 3min camera is working so I put on mic ..crash...It always crashes after a minute or two.

3. If not problem with camera then is problem with sound and at the end all crash.

4. Everytime it actually did work, the moment I turned the microphone on or tried to raise the hand, the app crashed.

5. FrustratingVery slow and always crashing while im in class.Constantly crashing and lagging.

6. Then without reason my camera is not working.

7. It crashed every single minute.

8. Log in again crash in 2 min log in again 4min crash.

9. Worst learning app available.

10. Deleting it now.Always crashing.

11. School probably switched to it because it was cheaper.

1. Fix Via Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Via: Restarting the app will resolve most errors.
2. Update the Via App. Here is how:
   1. On Android goto PlayStore » Search for "Via" » Open Via Mobile » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Via » click "UPDATE".
3. Clear Via Mobile app cache: Clearing cached data will force your app to retrieve the latest data directly from Via servers.
   1. On Android, goto Settings » Apps » Select "Via Mobile" » click Storage » click "Clear Cache".
4. Check Via app permissions. If any of these permissions required to use your device's features are disenabled, Via might not work.
5. Uninstall and reinstall Via. If nothing else has worked, completely uninstall Via then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Via not working

2. Fix Via Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Via be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Via not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Via may not be able to connect to the Internet when running in the background.