Published by SVI eSolutions on Aug 7, 2024

contact Via Mobile Chat with our AI-based Via Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Via?



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Why chat with our AI Via Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of Via.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. Always get disconnected, connection is always lagging, app crashes when you try and change any settings like microphone sound, speaker sound, etc.Worst application ever.

2. Then after 3min camera is working so I put on mic ..crash...It always crashes after a minute or two.

3. If not problem with camera then is problem with sound and at the end all crash.

4. Everytime it actually did work, the moment I turned the microphone on or tried to raise the hand, the app crashed.

5. FrustratingVery slow and always crashing while im in class.Constantly crashing and lagging.

6. Then without reason my camera is not working.

7. It crashed every single minute.

8. Log in again crash in 2 min log in again 4min crash.

9. Worst learning app available.

10. Deleting it now.Always crashing.

11. School probably switched to it because it was cheaper.

Steps to Troubleshoot & Fix Via Issues

1. Fix Via Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Via: Restarting the app will resolve most errors.
  2. Update the Via App. Here is how:
    1. On Android goto PlayStore » Search for "Via" » Open Via Mobile » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Via » click "UPDATE".
  3. Clear Via Mobile app cache: Clearing cached data will force your app to retrieve the latest data directly from Via servers.
    1. On Android, goto Settings » Apps » Select "Via Mobile" » click Storage » click "Clear Cache".
  4. Check Via app permissions. If any of these permissions required to use your device's features are disenabled, Via might not work.
  5. Uninstall and reinstall Via. If nothing else has worked, completely uninstall Via then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Via not working


2. Fix Via Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Via be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Via not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Via may not be able to connect to the Internet when running in the background.

Reported Issues

No Issues reported yet. Be the first to report one!