Contact My Collections Customer Service

Why should I report an Issue with My Collections?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of SoftWyer to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Any hobbiest who has a collection or collections should use this app and I highly recommend the yearly price of £3.60 to support the devs.App constantly rearranges the order of my items (even after using 'user defined' order), decent enough but I wouldn't say it's a good app.

2. If I add photos, I would like to have an option to not display it in the list as it's just crowding it.I like everything 'collectively' to store my hobby collection - cds, dvds, books, etc, however, I wouldn't record items like quantities of food/drinks left as this is a regular & easy thing to forget to amend on the app - leave it to the shopping app experts.

3. Couldn't find a bug report option so I guess this is the only way to notify.I've made the move over from the now dead Snupps and I'm thoroughly enjoying using this to rebuild my charm collection and manage it, the devs are awesome and quick to respond to thoughts and ideas.

4. Instead, it would be great to be able to customise my own collection with words, pictures, colours, link attachments, making it much more fun and funky way (if not time-consuming) of updating and showing off your collection to others.Gone in 60 seconds.

5. I just wish there was a way to transfer all my old collections from that app to this one.It's a good app but the recent update prevents me from adding items or even editing lists.

6. I do find it visually not very clear tbh when I add collection items.

7. I just wanted a place to catalog my freaking collection without having this much difficulty.This app is great.

8. If it's a list of collection items, it would help to see them numbered so I also know how many I have.

9. I love that it puts everything in alphabetical order and you can search for an item! The only thing I would like to see is to be able to back it up to SD card or Google Drive, then I'd give it a five star.

10. It does some things very nicely, however I wish it were bluetooth compatible so I could use my own scanner, faster and more accurate, and I wish you could manually input a UPC/barcode/isbn etc.

11. Seems odd to have a collection app that can't handle a collection.

1. Fix My Collections Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart My Collections: Restarting the app will resolve most errors.
2. Update the My Collections App. Here is how:
   1. On Android goto PlayStore » Search for "My Collections" » Open My Collections » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for My Collections » click "UPDATE".
3. Clear My Collections app cache: Clearing cached data will force your app to retrieve the latest data directly from My Collections servers.
   1. On Android, goto Settings » Apps » Select "My Collections" » click Storage » click "Clear Cache".
4. Check My Collections app permissions. If any of these permissions required to use your device's features are disenabled, My Collections might not work.
5. Uninstall and reinstall My Collections. If nothing else has worked, completely uninstall My Collections then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing My Collections not working

2. Fix My Collections Server issues & Internet Connection

1. Check network connection: An unstable Internet will make My Collections be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to My Collections not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, My Collections may not be able to connect to the Internet when running in the background.